High End Retail Associate - Airport
Company: Hudson Group
Location: Somerville
Posted on: May 2, 2021
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Job Description:
Paid COVID Vaccine Incentive
GROW With US!
Hudson is North America's leading travel retailer. For over 30
years, Hudson has met the needs and wants of travelers in more than
1,000 duty-free, duty-paid, and food & beverage stores. We couldn't
serve our customers, landlords, and partners in airports, commuter
terminals, hotels, and casinos without the continued support of our
greatest assets: our team members. We're dedicated to hiring and
training exceptional team members, who are committed to serving the
customer as the Traveler's Best Friend. We strive to ensure we're
fulfilling our team members' career potentials through training,
skills-development, and career pathways - as our team members grow
and succeed both personally and professionally, so does Hudson.
What We Will Offer You:
A rate of pay of $15.40 per hour
• A 50% off Hudson Food & Beverage Discount
• A 20% off Hudson Employee Discount
• Earn a one-time $300 sign-on bonus
This Specialty Sales Associate Position Is For You, If You Would
Enjoy:
• Selling high-end Fashion Apparel, Accessories and Electronics
• Interacting with customers and providing excellent customer
service
• Working at Boston Logan International Airport
The team is counting on you as a Specialty Sales Associate to:
• Provide open availability to work any shift between the hours of
5:00 am to 10:00 pm on weekdays, weekends and holidays
• Work a full-time schedule
Key accountabilities:
• Know individual and store sales targets for every working
shift.
• Engage customers on the selling floor with a focus on customer
service.
• Maintain high energy and professional manner at all times.
• Solves customer problems and exceeds expectations in store.
• Services multiple customers using outstanding Customer Service
standards.
• Responsible for name capture and customer relationship and after
sales service.
• Manages a high service level with customers at all times.
• Manages transactions at the cash register with accuracy and
efficiency.
• Communicate product knowledge to customers.
• Participates and contributes in daily briefings, staff
meetings.
• Follows all communication and managers direction.
• Maintains the store environment, store organization and visual
display and store sets.
• Keep inventory organization and integrity in transactions while
displaying all current merchandise at all times.
• Process product shipments and transfers.
• Participate in and complete any Brand/product knowledge
training.
• Complete the Dufry +1 and Out in Front associate training
certification program.
• Assist in on boarding and training of new associates.
• Acknowledge and greet customers as they enter the store or
approach the cash wrap
• Follow all company policies, cash handling policies and special
store loss prevention procedures
• Communicate effectively with customers, fellow employees and
store management
• Effectively operate a cash register
• Know basic store layout to assist customers in their selection of
product and be able to answer customer questions about the entire
store
• Be knowledgeable and familiar with the surrounding
businesses/offerings within the facility
• Communicate pricing, out of date and inventory issues with
management
• Assist other store employees in maintaining security in
stores
• Stock merchandise
• Inform management of any out of stock situations
• Help maintain a neat, clean, organized store, which includes
sweeping, dusting, straightening of merchandise on store fixtures
and displays
• Assist with book inventory process (i.e., ordering, receiving,
returns)
• Perform related work as assigned
• Know and follow all Company Policies, Receiving Procedures and
Receiving Room Standards.
• Understand all store Loss Prevention Procedures designed to
minimize internal and external shrink.
• Work with other warehouse employees to receive all shipments in a
timely manner.
• Sort and price all merchandise accurately and efficiently.
• Write and acknowledge orders.
• Deliver merchandise to stores.
• Prepare merchandise for return to vendor accurately and on
time.
• Immediately inform management of any out of stock situations.
• Helps train new warehouse associates.
• Communicate effectively with customers, fellow employees and
store management.
• Know basic store layout to assist customers in their selection of
product and be able to answer customer questions about the entire
store.
• Be knowledgeable and familiar with the surrounding
businesses/offerings within the facility to assist customers.
• Help maintain a neat, clean, organized store including sweeping,
dusting, straightening of merchandise on store fixtures and
displays.
• Report shoplifting incidents or internal theft situations to
store management.
• Perform light maintenance in stores and warehouses.
• Drive company vehicle as required.
• Perform related work as assigned.
Required Qualifications:
• Comply with company dress code
• Show passion and pride for the Brand in every area of
responsibility
• Ability to lift at least 40lbs
• Execute 5 Customer Service Standards at all times:
• Greet the Customer
• Offer assistance to each and every customer
• Ask Lifestyle Questions to Suggest Appropriate Product
• Provide quick and accurate service
• Thank the Customer each and every time
• Minimum 1-year retail experience in a high end department or
specialty store retailer.
• An electronics background in a department store or specialty
retailer will also be considered.
Preferred Qualifications:
• High School Diploma or equivalent
• Prior stockroom or warehouse experience preferred
Some of our company-offered benefits for you and your family
include:
• Health & Well Being: Medical/Dental/Vision Insurance
• Paid Time Off
• Various Personal and Parental Leave Programs
• Universal Life Insurance
• Retirement Programs & Matching Employee Contributions: 401K &
RRSP
• Employee Recognition & Anniversary Programs
• Training, Development, and Growth Opportunities
• Tuition Assistance & Scholarship Programs
Hudson Group will consider all qualified applicants for employment
without regard to race, color, religion, national origin, sex
(including pregnancy) sexual orientation, age, disability, veteran
status or other characteristics protected by law.
All offers are contingent upon successful completion and passing of
background checks and/or employment verification results.
Note to staffing agencies: Please do not contact Hudson (including
the recruitment team or any hiring managers) regarding this
position with candidates. If assistance is needed in filling any
position for Hudson, a member of our recruiting team will reach out
directly.
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Keywords: Hudson Group, Somerville , High End Retail Associate - Airport, Other , Somerville, Massachusetts
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