Ambulatory Application Coordinator

Company: Partners Healthcare IHP
Location: Somerville
Posted on: May 2, 2021

Job Description:

About Us:

As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Summary/Overview Statement

The Application Coordinator reports directly to an Ambulatory Application Manager or lead. S/he is part of a team dedicated to design, configuration, build, testing, implementation, support, and maintenance of assigned applications. Primary Application is EpicCare Ambulatory. Additional applications include Haiku/Canto, Healthy Planet, EpicCare Urgent Care, Wisdom, Kaleidoscope, and MyChart

Principal Duties and Responsibilities

Provides certified Epic build expertise and experience for successful product implementation and ongoing optimization
Provides certified Epic design expertise to analyze organization's current business needs and translate them into configurations and workflows
Supports functional team with application and information system knowledge
Provides certified Epic build and workflow expertise to support clinicians and their patients
Ongoing maintenance and standard service tasks as defined by functional team
Analyze, track, and resolves incoming reportable issues
Recognizes, communicates, and escalates concerns relevant to critical path and/or timeline in a timely manner.
Develops and maintains models of business and system requirements and configures system accordingly
Develops subject matter expertise and maintains models and documentation of business and system requirements and configures system accordingly
Analyzes business processes to ensure proper system configuration
Creates and maintains all required system design and build documents
Attends team meetings to discuss team and project related activities, issues, change, communications, and updates
Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks
Post live implementation activities and production support
Uses the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Other duties as required

Qualifications
Bachelors Degree in Business, IT, Healthcare, or related required.
Minimum of 5 years related experience, including experience with healthcare information systems.
oCandidates, external or internal, may substitute the 5 years of experience with 4 years direct experience in the specific application(s) that is the focus of this position, in a function on a similar track to this position.
oInternal candidates (Partners HealthCare employees) may substitute the 5 years of experience with 3 years of direct experience in the specific application that is the focus of the position and in good standing
Solid understanding of ambulatory clinical workflows
Must have experience in developing and integrating business processes.
Epic Ambulatory Certification strongly desired or must obtain Epic Certification as outlined by program requirements.

Skills/Abilities/Competencies Required

Ability to apply workflow to the design of information systems.
Understanding of change management techniques, and the ability to apply them.
Strong verbal and written communication skills.
Strong problem solving and negotiation skills.
Ability to effectively conduct meetings, both formal and informal including departmental and clinical user meetings. Can lead and facilitate small-medium working sessions with all levels of staff.
Self-motivated, independent and possesses the ability to learn quickly
Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds an levels within and external to the organization
Demonstrated ability to assimilate and understand new software releases and succeed in a changing environment
Ability to build consensus across teams, with staff and leadership.
Ability to review project deliverables for completeness, quality, and compliance with established project standards.
Ability to document and communicate the status of progress against plans, taking corrective action as necessary

Working Conditions

Office setting, with some local travel between Partners Healthcare System sites.
On call coverage
Some travel for training

Supervisory Responsibility

No staff; provides guidance to less seasoned and new staff.


Fiscal Responsibility

Demonstrates fiscal responsibility by effectively using Partners resources.

EEO Statement
Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

Keywords: Partners Healthcare IHP, Somerville , Ambulatory Application Coordinator, Other , Somerville, Massachusetts