PC Support Technician I
Company: Cambridge Health Alliance
Posted on: May 3, 2021
PC Support Technician I
CHA Somerville Hospital,
M-F with some off hrs and weekend as needed.
Under specific direction, provide technical support to personal
computer and PC network clients in response to specific requests.
Essential functions occur simultaneously, therefore, the employee
must be able to appropriately handle each essential function,
prioritize them and seek assistance when necessary. These functions
need to be performed on a consistent and regular basis, using good
judgment. Ability to learn and apply Cambridge Health Alliance
policies consistently and seek out guidance when necessary.
Essential Functions Provide effective and high quality customer
support for all PC's and desktop applications. Support involves
answering customer phone calls, installing software and hardware as
well as troubleshooting hardware and software problems. Document
all customer encounters and actions taken in the call tracking
system (BMC FootPrints) As required, participate on project teams
and manage the completion of all assigned project-related
Education/Training: 2 Year Technical Degree or Equivalent
Experience. Certifications: A+ desired, MCP or MSCE a plus.
Experience Requires a background of 1 - 3 years PC and Network
support experience. Strong working knowledge of Network operating
systems Windows Server 2008/2012, desktop Windows 10 Enterprise,
Apple Macintosh products. Strong working knowledge of IOS devices
and other mobile operating systems. Familiarity with the setup and
configuration of Multi Functional Devices (MFD's). Software program
requirements include Windows System functions, must have thorough
knowledge of the Microsoft Office Windows-based products, (Excel,
Word, and PowerPoint). And Google G Suite. Proven strong
communication/interpersonal skills. Complexity Requires strong
technical and interpersonal skills. Requires the ability to
effectively communicat e with customers and provide high quality
customer support. Requires aptitude for learning new software
programs, performing hardware and software upgrades and installing
applications. Requires analytical and problem-solving skills,
decision-making ability and the ability to work well under stress
and time pressures. Physical Skills: Ability to effectively
communicate/convey information verbally and in writing. Ability to
lift and position equipment weighing up to 50 lbs. Must be able to
work long (and odd) hours when necessary .Ability to maintain
positive frame of mind and cope with frustration and delays.
Ability to work under pressure and deadlines. Team player who keeps
in mind overall hospital goals. Must be able to work independently
and complete projects with minimal rework on a timely basis. Must
be able to communicate with his/her manager when priorities are in
conflict. Travel between locations is necessary. Requires use of
personal car for transportation of self and equipment. Conditions
will vary based on the location.
Keywords: Cambridge Health Alliance, Somerville , PC Support Technician I, Other , Somerville, Massachusetts
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