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Customer Excellence Leader

Company: Philips
Location: Somerville
Posted on: May 3, 2021

Job Description:

Job TitleCustomer Excellence LeaderJob DescriptionIn this role, you have the opportunity to- Functionally lead the team of Customer Collaboration Leaders in the Markets- Own the framework that defines the Supply Chain service per customer segment- Own the Global Customer Collaboration RoadmapYou are responsible for (but not limited to)Strategic direction of customer excellence in the Supply ChainOwning the framework that defines the Supply Chain service offering per customer segment and managing and monitoring adherence to itHelping structure the logistics rebate definition as part of the commercial policy and ensure implementation across all customer segments.Taking full ownership of the global OTIF (cOTTR / Fill rate), including reporting on progress globally to higher management, alignment with key contributors and coordinating improvements to reach the required target level.Closely connecting with relevant roles in the end2end supply chain impacting service levels, markets, business, Supply Centers, Order Managers and on-site service and project managers.Making OTIF (Fill Rate, cOTTR) reporting available (including slide-and-dice opportunities) for all stakeholders involved in fill rate performanceDefining, living and spreading a Customer Excellence Culture in Supply Chain (guiding principles for behavior) for all SC employees to put customer firstDriving the team of customer excellence managers (and functionally the Customer Collaboration Leads in the markets) to ensure timely, first time right delivery of the improvement initiativesDriving performance through the application of continuous improvement by applying LEAN and problem-solving approach.You are part ofSupply Chain Medical Devices organization. This position holder will be reporting to Customer Delivery Leader.Customer Excellence Leader could be based in Cambridge, MA, Pittsburgh, PA, or work from home.This is a very exciting time to be joining Philips as the Medical Devices organization is expanding. To succeed in this role, you should have the following skills and experienceMasters degreeMin 10 years of Supply Chain related experience Experience in an operational Supply Chain Management role with strong with close connection to customersProject Management experience, strong track record of implemented projects with realized ROILean: CI PractitionerCustomer first mindsetStrong communication and negotiation skillsQuality always mindset Business Performance Management experienceStrong analytical skills, ability to balance cost vs benefitIn return, we offer youThe ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.Named one of the Top 50 Happiest Companies in America, we enable our employees to create a legacy in life through their work and support their development through people-centric learning, total rewards and personalized development planning programs.As a winner of Pittsburgh Tech 50 Awards, Philips stands out in this tech and innovation crowd as a direct result of our efforts and commitment to those we are impacting.We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, flexible work schedule, access to local well-being focused activities, and positive and supportive work atmosphere.Why should you join Philips?Working at Philips is more than a job. Its a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.To find out more about what its like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a persons relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.#LI-PH1ContactIf you forgot your password, you can click the Forgot Password button on the Sign In screen to reset it.JobSummaryJob number: 387579Date posted : 2021-02-25Profession: Supply ChainEmployment type: Full timeSDL2017

Keywords: Philips, Somerville , Customer Excellence Leader, Other , Somerville, Massachusetts

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