Responsibilities: 1. Leads and implements central orientation and annual competency programs for medical assistants. 2. Maintains and revises orientation and annual competency content to reflect changes in practice and policies. 3. In collaboration with the clinical manager, performs ongoing evaluation of medical assistants including progress in orientation and annual competency evaluation. 4. Maintains orientation and annual competency documentation as required by the Joint Commission, DPH and other regulatory agencies. 5. Validate orientation and ongoing competency assessment of medical assistants including but not limited to: a. Vital signs (pulse, temperature, respiration, blood pressure) b. Waive testing c. Phlebotomy d. EKG e. Body mechanics f. Pulse Oximetry 6. Validate competency for staff related to AHA Basic Life Support for Healthcare Providers. 7. Under the direction of the clinical manager, coordinates AHA Basic Life Support Program including the online AHA program, record keeping, equipment, and tracking individual certification. 8. Assists with coordination of team training provided by the central ambulatory team. 9. Validates team training competencies of unlicensed staff by completing team observations. 10. Participates in the development of workflows and competencies required for medical home transformation. 11. Identifies the unique needs and implements appropriate interventions for the age specific categories of: a. Neonate b. Pediatric c. Adolescent d. Adult (18-59) e. Geriatric (60+) 12. Integrates growth and development needs into the delivery of patient care to the populations served. 13. Uses communication methods appropriate for the patient developmental stage. 14. Accurately evaluates the patient's ability to follow directions for completion of treatment. 15. Identifies and manages any special issues, concerns and risks for age specific populations. 16. Performs other duties as required

Requirements: High School Diploma or equivalent. Successful completion and graduation from a Medical Assistant Training program. Minimum 2 years of full-time medical assistant experience in a hospital based clinic or doctor's office. AAMA, NCMA or AMT Medical Assistant Certification required within 6 months of employment. Previous experience training and/or developing employee training programs and competencies preferred. Demonstrated proficiency in phlebotomy, waive testing, advanced computer skills, Microsoft office & Google Workspace.

[cha051414]