Experienced Claims Specialist, Commercial
Company: Liberty Mutual Insurance
Posted on: November 12, 2021
Are you looking for a fun, dynamic role that provides
flexibility and can be done virtually? Liberty Mutual is offering
an opportunity to work in our Commercial Insurance Claims unit in a
As a Claims Adjuster you'll manage moderately complex first-party
and third-party auto bodily injury claims from one of our rideshare
customers. You will ensure customer needs are met while handling
the claim by reviewing coverage, investigating, determining
liability, adjusting reserves, evaluating value, crafting our
defense and/or negotiating a settlement. We are looking for
individuals with strong communication, negotiation, and customer
service skills to interact with drivers, claimants, attorneys, and
legal partners, as well as our customers. We provide comprehensive
training, along with ongoing on the job coaching and
Please note this is a range posting open to be filled as a Claims
Specialist I, Claims Specialist II, Senior Claims Specialist I or
Senior Claims Specialist II, depending on experience.
Plans and conducts investigations of claims (including such
activities as interviewing insureds, witnesses and claimants,
collecting and evaluating appropriate documentation and securing
evidence and protecting the chain-of-custody) to analyze and
confirm coverage and to determine liability, compensability and
damages; determines need for, and engages independent adjusters,
cause and origin experts and independent medical examiners. Refers
to claim to subrogation group or Special Investigations Unit as
Assesses policy coverage for submitted claims and notifies the
insured of any issues; determines and establishes reserve
requirements, adjusting reserves, as necessary, during the
processing of the claim.
Assesses actual damages associated with claims and conducts
negotiations, within assigned authority limits, to settle
Coordinates the litigation activities associated with assigned
claims to ensure a timely and cost-effective resolution; attends
trials as a representative of the company when appropriate.
May participate in conducting Suit Committees, Roundtables,
Arbitrations, Mediations, and field investigations.
Will be prepared to present claim reviews and updates to customer
Performs other duties as assigned.
Demonstrates intermediate or greater knowledge of claims case
handling practices, legal liability, general insurance policy
coverage, and the state's tort laws as normally acquired through a
bachelor`s degree or equivalent training plus 3 to 5 years directly
related work experience.
Auto Property Damage and/or Bodily Injury (Commercial Lines or
Personal Lines) experience required.
Licensing required in some states. CA/FL License Preferred.
Excellent interpersonal skills to communicate and negotiate with
customers and conduct investigations required.
Demonstrated ability to work in a fast-paced environment,
plan/organize work, identify/solve problems and navigating multiple
At Liberty Mutual, our purpose is to help people embrace today and
confidently pursue tomorrow. That's why we provide an environment
focused on openness, inclusion, trust and respect. Here, you'll
discover our expansive range of roles, and a workplace where we aim
to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to
Work" by Great Place to Work-- US for the past several years. We
were also selected as one of the "100 Best Places to Work in IT" on
IDG's Insider Pro and Computerworld's 2020 list. For many years
running, we have been named by Forbes as one of America's Best
Employers for Women and one of America's Best Employers for New
Graduates-as well as one of America's Best Employers for Diversity.
To learn more about our commitment to diversity and inclusion
We value your hard work, integrity and commitment to make things
better, and we put people first by offering you benefits that
support your life and well-being. To learn more about our benefit
offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not
tolerate discrimination on the basis of race, color, national
origin, sex, sexual orientation, gender identity, religion, age,
disability, veteran's status, pregnancy, genetic information or on
any basis prohibited by federal, state or local law.
Keywords: Liberty Mutual Insurance, Somerville , Experienced Claims Specialist, Commercial, Other , Somerville, Massachusetts
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