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Experienced Claims Specialist, Commercial

Company: Liberty Mutual Insurance
Location: Somerville
Posted on: November 12, 2021

Job Description:

Are you looking for a fun, dynamic role that provides flexibility and can be done virtually? Liberty Mutual is offering an opportunity to work in our Commercial Insurance Claims unit in a remote role.

As a Claims Adjuster you'll manage moderately complex first-party and third-party auto bodily injury claims from one of our rideshare customers. You will ensure customer needs are met while handling the claim by reviewing coverage, investigating, determining liability, adjusting reserves, evaluating value, crafting our defense and/or negotiating a settlement. We are looking for individuals with strong communication, negotiation, and customer service skills to interact with drivers, claimants, attorneys, and legal partners, as well as our customers. We provide comprehensive training, along with ongoing on the job coaching and development.

Please note this is a range posting open to be filled as a Claims Specialist I, Claims Specialist II, Senior Claims Specialist I or Senior Claims Specialist II, depending on experience.


Plans and conducts investigations of claims (including such activities as interviewing insureds, witnesses and claimants, collecting and evaluating appropriate documentation and securing evidence and protecting the chain-of-custody) to analyze and confirm coverage and to determine liability, compensability and damages; determines need for, and engages independent adjusters, cause and origin experts and independent medical examiners. Refers to claim to subrogation group or Special Investigations Unit as appropriate.
Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim.
Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims.
Coordinates the litigation activities associated with assigned claims to ensure a timely and cost-effective resolution; attends trials as a representative of the company when appropriate.
May participate in conducting Suit Committees, Roundtables, Arbitrations, Mediations, and field investigations.
Will be prepared to present claim reviews and updates to customer as needed.
Performs other duties as assigned.


Demonstrates intermediate or greater knowledge of claims case handling practices, legal liability, general insurance policy coverage, and the state's tort laws as normally acquired through a bachelor`s degree or equivalent training plus 3 to 5 years directly related work experience.
Auto Property Damage and/or Bodily Injury (Commercial Lines or Personal Lines) experience required.
Licensing required in some states. CA/FL License Preferred.
Excellent interpersonal skills to communicate and negotiate with customers and conduct investigations required.
Demonstrated ability to work in a fast-paced environment, plan/organize work, identify/solve problems and navigating multiple systems.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work-- US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Keywords: Liberty Mutual Insurance, Somerville , Experienced Claims Specialist, Commercial, Other , Somerville, Massachusetts

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