Customer Service Representative

Company: Aerotek
Location: Somerville
Posted on: January 5, 2022

Job Description:

Customer Service Representative: Hiring ASAPAn organized team player that is ready to help othersTop Skills Details:customer service, call center, outbound callDescription:

• Assist incoming callers with requests and providing great customer service
• Assist customers with submitting a request for medical records
• Provide status updates regarding requests
• An upbeat, patient centered attitude is a must
• Our employees must, at all times, safeguard and protect patients right to privacy
• We are responsible for ensuring that only authorized individuals have access to our patients medical information and that all releases of information are in compliant with the request, authorization, company policy, and HIPAA regulations
• Applicants should have familiarity with medical terminology and medical office processes and proceduresSkills:
  • healthcare, Microsoft office, Medical records management, HIPAA, Work from HomeAdditional Skills & Qualifications:
    • 6+ Months of call center experience
    • High school diploma or equivalent
    • At least 1 year of experience in medical records department or a like setting
    • Preferred but not required
    • Strong computer skills
    • Knowledge of Microsoft Word and Excel
    • Communication skills
    • Ability to type 50 WPM
    • Must be able to use a fax, copier, and scanning machine
    • Must be willing to learn new equipment and processes quickly
    • Must be self-motivated, a team player and have proven customer satisfaction skills
    • Understanding of HIPAA privacy laws and compliance standardsShift Requirements:
      • Candidates must be flexible to work between the hours of 7am 6:30pm Central time
      • Monday Friday, no weekendsTraining Schedule:o Monday Friday 8am 4:30pm Central timeo Contractors cannot miss a day during training unless it is addressed up front and approvedAbout Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aerotek, Somerville , Customer Service Representative, Other , Somerville, Massachusetts