Client Success Representative
Company: Triumvirate Environmental
Posted on: January 9, 2022
Client Success Representative
Triumvirate Environmental is looking for a Client Success
Representative! This role will act as the liaison for communication
and coordination for all client related requests and work closely
with internal departments to schedule and complete jobs accurately
and efficiently. - - The right candidate must be an assertive
individual who possesses strong interpersonal skills, who is
organized and analytical, flexible, creative, takes initiative and
has the ability to juggle multiple tasks. -
You have the talent and motivation, but you need a team that is
committed to helping you succeed- a team that is as dedicated to
its employees as it is to its customers!
We don't just promise growth opportunity, we create it through
employee training, and mentoring!
Essential Responsibilities and Duties: -
Provide WOW! Level Service by responding promptly to customer
requests, ensuring efficient job completion, conducting routine
site visits and developing customer intimacy by serving as the main
point of contact for all prospective and existing customers. -
Effectively manage an extensive book of clients by providing
technical support to EH&S staff and Triumvirate onsite
personnel in all aspects of Hazardous Waste Management. - Assist
with regulatory compliance and characterization of chemical,
biological and radioactive waste.
Utilize fundamental concepts in organic and general chemistry to
identify, segregate and handle chemicals for disposal using
guidelines and regulations set forth by the Resource Conservation
and Recovery Act, Department of Transportation and Occupational
Safety and Health Administration.
Prepare documentation for transportation of chemicals to
appropriate disposal facilities. - - - - -
Assist Account Managers with the coordination of bids, proposals,
and quotations for services such as lab packs and drum disposal,
lab moves, onsite support services and field service related
Maintain and grow existing customer base by providing quality
control and following up with requests. - -
Collaborate with Finance and Operations to process job folders,
including appropriate job costing and invoicing by the set
Work with Project Managers and Account Managers to understand
financials and assist with the preparation of forecasts and various
financial models. -
Perform monthly COGS reviews of certain service areas to ensure
accuracy and completeness of financial results while finding ways
to maximize gross profit.
Most important responsibility:
WOW! Internal and external customers
Bachelor's Degree in chemistry, biology, environmental science or
Proven organizational and time management skills
Strong communication skills, both written and verbal
Attention to detail with the ability to keep the big picture in
Excellent soft skills; ability to work well with clients and
Computer skills: MS Word, excel and ability to learn internal
Previous field experience
Knowledge of RCRA and DOT
Health, Dental and Vision Insurance
Gym membership discounts and health and wellness reimbursements
Gyms at select branch locations.
401(K) retirement savings plan with co. contribution.
Very Generous Tuition Reimbursement Program - WOW!
TONS of safety training with opportunities for external trainings
Paid time off and select paid holidays!
Mentorship & Career Succession Planning
Opportunity be involved with employee-led resource groups
Auto/Home insurance discounts, pet assistance discount plans,
discounted movie passes & more!
For further information on Triumvirate & the exciting work that we
are doing in the industry, please visit our LinkedIn page - -
The requirements listed above are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Individuals with Disabilities and Protected Veterans encouraged to
apply. Triumvirate is an Equal Opportunity Employer (EOE).
Keywords: Triumvirate Environmental, Somerville , Client Success Representative, Other , Somerville, Massachusetts
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