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Cloud Customer Success Lead - PDT

Company: Takeda Pharmaceutical
Location: Somerville
Posted on: May 3, 2022

Job Description:

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description
About the role: Are you looking for a patient-focused, innovation-driven company to inspire you and empower you to shine? Join Takeda as a Cloud Customer Success Lead, in our Lexington, MA office where you will provide enterprise cloud enablement leadership to guide cloud adoption by aligning service delivery and processes to functional enablement requirements. You will also provide leadership on the global cloud strategy aligned with the requirements and value streams of the assigned team, driving needed following applicable Global IT procedures and standards. As part of the Cloud Customer Success team, you will report to the Head of Enterprise Cloud Services.
How you will contribute: Organize functional delivery of BU/ group-aligned workstreams in the Enterprise Cloud Services organization.
Communicate the Enterprise Cloud strategy that impacts the assigned department and develops a feedback loop from customer organizations to ECS.
Provide input to the function-specific Enterprise Cloud Strategy.
Prioritize and consolidate the Enterprise Cloud Services project portfolio specific to the assigned responsibility, curate the delivery backlog, and communicate to promote focus within the Enterprise Cloud Services team.
Influence outsourced functions to bring operationally excellent cloud application support for the assigned department.
Manage, report, and provide expectations of service levels (OLA or Service level agreements) and performance to the outsourced Service Management organization to improve service levels for the assigned responsibility.
Communicate complex advantages, drawbacks, and costs of cloud technologies used or evaluated by the assigned responsibility as a trusted advisor.
Be a customer journey owner focused on success; ensure a transition from Design, to Build to appropriate IT service management teams, make sure that dependencies are understood, managed, and communicated.
Establish and oversee the management of the development of global cloud delivery teams supporting the assigned responsibility.
Establish and maintain collaborative relationships with IT leaders across the Global IS/IT Organization focused on the assigned responsibility and Global IT disciplines
Minimum Requirements/Qualifications: Bachelor's Degree required in Computer Science; Master's degree.
More than 5 years of relevant experience within the pharmaceutical industry And in the assigned process
More than 5 years relevant experience in IT, with professional in-depth knowledge across different IT disciplines
Experience implementing large/complex solutions and systems platforms.
Understand complex and abstract IT and our goals.
Align team member expectations, develop an associated technical action plan.
Work with virtual teams located in multiple countries around the world, aligning and adapting different work, culture, and communication styles.
Experience with application development and product management.
What Takeda can offer you: Comprehensive Healthcare: Medical, Dental, and Vision
Financial Planning & Stability: 401(k) with company match and Annual Retirement Contribution Plan
Health & Wellness programs including onsite flu shots and health screenings
Generous time off for vacation and the option to purchase additional vacation days
Community Outreach Programs and company match of charitable contributions
Family Planning Support
Flexible Work Paths
Tuition reimbursement
More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.
Absent an approved religious or medical reason, all US office-based and lab-based Takeda employees who work on-site or in a hybrid model (as determined by Takeda) must be fully vaccinated to work at a Takeda site or to engage with Takeda colleagues or anyone else on behalf of Takeda. US field-based employees must be fully vaccinated as a condition of employment, absent an approved religious or medical reason. US employees who work at a Takeda manufacturing facility, and those who work at a BioLife center or BioLife lab, may be subject to different guidelines. If you are contacted by a Takeda recruiter about your job application, we encourage you to seek more information on the applicable guidelines for the department /Function to which you have applied.

Following the CO Equal Pay Act, Colorado Applicants Are Not Permitted to Apply.

EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Lexington, MA

Worker Type
Worker Sub-Type
Time Type
Full time

Keywords: Takeda Pharmaceutical, Somerville , Cloud Customer Success Lead - PDT, Other , Somerville, Massachusetts

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