Cambria Somerville - Front Desk Supervisor - Full

Company: Cambria Boston Somerville
Location: Somerville
Posted on: May 5, 2022

Job Description:

Job DescriptionCambria Boston-SomervilleFront Desk SupervisorThe brand-new Cambria Boston-Somerville is now open and seeking an enthusiastic Front Desk Supervisor to help lead the Front Desk team. The front desk is the heart of the hotel, and the Front Desk Supervisor will help lead a team of approximately 8 guest service agents and night auditors. The Front Desk Supervisor will help train the team to ensure standards are met and exceeded. Our goal is to Wow our guests, and the Front Desk Supervisor will guide the team to create opportunities to do so. Ensuring our guests are cared for, our room inventory is turning over successfully, and our team is happy and inspired are the keys to success. The Front Desk Supervisor will report directly to the Front Desk Manager. A general list of tasks and duties are as follows:

• Ensuring each shift runs smoothly
• Guide employees through training program
• Consistent oversight of the team's performance
• Collaborate with the housekeeping, engineering, and sales team to ensure daily rooms inventory is well managed
• Assist in responding to requests, inquires and complaints timely and appropriately
• Crisis preparedness Qualifications for Front Desk Supervisor include:
  • 1 year of hotel front desk experience; experience in a supervisory role a plus
  • High school degree or equivalent preferred
  • Excellent written and oral communication in English
  • multi-lingual a plus
  • Proficiency in Microsoft Office
  • Availability to include days, nights, weekends, holidays
  • Experience within the Choice Hotel brand a plus

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