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Customer Experience Coordinator

Company: Paradigm Energy Services
Location: Somerville
Posted on: May 8, 2022

Job Description:

Does making a - real difference -in people's lives and the environment matter to you? Do - personal and professional growth -excite you? Do you want to work for a company where, as the organization grows, you grow with it, taking on new responsibilities that continue to - push your career forward ? Have you ever been a - valued member of a company -where you are encouraged to share your ideas, help improve processes, and are recognized for your efforts?

CUSTOMER EXPERIENCE COORDINATOR
We are seeking an - enthusiastic sales rep to join our growing team. The Customer Experience Coordinator will value working in a small, casual, fun, and professional environment while making a meaningful impact on others.

The Customer Experience Coordinator will be successful in this role if they have a positive and persuasive personality, have the drive to succeed and hit goals, and have a desire to do positive meaningful work that helps others (in this case, helping them save money through energy efficiency measures).

WHAT TO EXPECT
The Customer Experience Coordinator will help to drive our pipeline by making outbound calls to pre-qualified leads, follow-up calls to convert open projects, create, and coordinate scope proposals, subcontractors, and interact with key stakeholders across the organization. The beauty of this role is that our solutions are not a hard sell! The upgrades we provide come at little to no cost to the owners and/or tenants and overall energy and utility costs go down!

The Customer Experience Coordinator will report directly to the General Manager and work closely with members of the Sales Operations team and Project Delivery team. Bring us your ability to connect with people and build relationships, and we'll help you succeed within this position. You'll be supported by a team of extremely motivated, talented, and hardworking colleagues who strive to support each other in a fun, energetic culture who have a passion for making a positive difference in the world.

Responsibilities:
Make outbound calls to engage and educate new clients, over the phone, in identified markets about energy efficiency incentives and schedule no cost residential energy assessments
Follow up with customers to convert open projects
Coordinate and schedule subcontractor site visits
Support team members with paperwork coordination and completion
Document key performance metrics using both Microsoft platforms and cloud-based CRM tools
Prepare and share proposals of recommended energy conservation measures with key stakeholders
Represent the company in a professional manner
Meet or exceed established sales quotas and KPIs
Demonstrate the ability to communicate clearly and professionally through phone, email, and other written forms of communication
Support customer needs throughout interaction and find solution to any issues that may develop
Follow up with new accounts to ensure customer satisfaction and fulfillment of the job
Maintain relationship with key stakeholders to ensure continual satisfaction
Willing and eager to take on other office related projects as they develop
Maintain pipeline accuracy

Minimum Qualifications:
0-3 years of related experience, or relevant internship experience
College degree or equivalent experience
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Strong team orientation and customer focus
Great interpersonal skills with ability to build solid, renewable relationships. Experience engaging with customers that have varying personality types a plus
Proficient computer skills, especially with Excel, Power Point, Outlook, and Adobe[LC6]
Ability to communicate with a variety of stakeholders: customers, subcontractors, internal stakeholders
Ability to work in a fast-paced, high-impact environment
Strong organizational and time management skills
Self-starter, team player, and Lifelong Learner

Bonus if you have:
Spanish, Portuguese, Vietnamese, or Mandarin/Cantonese fluency
Facilities or building knowledge
Energy or energy efficiency experience
Salesforce.com or previous CRM experience
Call center experience in an inbound/outbound sales environment

Compensation:
Salaried position commensurate with experience
Health insurance
Dental insurance
Vision
FSA
PTO
Retirement matching plan
Performance bonus potential

To Apply:
Please submit your resume and cover letters are strongly encouraged
Take our behavioral assessment - it's only 2 questions so it won't take you long. Here is the link to the assessment : https://assessment.predictiveindex.com/bo/c7Y/EESales

Paradigm Energy Services ( www.paradigm-esco.com ) is an Energy Services Company -providing energy efficiency and renewable energy solutions in the -Mass Save Efficiency programs. We focus on reducing energy costs and improving the energy infrastructure in low-income communities. We develop, design, build, and finance solutions to utilities, agencies and building owners in affordable housing. Our commonsense approach, born out of the commercial construction industry, improves our client's bottom line while delivering a premium project experience.

Our Culture:
We have a - culture of accountability , to both professional goals and personal development.

We deliver a premium experience to all project stakeholders by staying committed to the simple belief that - everyone deserves to be treated with dignity and experience and improving quality of life . We realize our belief by incorporating - 6 core values -into our culture and the daily execution of our business.

They are :
1) Treat everyone with dignity
2) Take the time to do it right
3) Be impeccable with your word
4) Always do your best
5) Don't make assumptions
6) Don't take things personally.

There is a high probability you have never worked at a place like this.

Paradigm Energy Services Company
www.paradigm-esco.com

Keywords: Paradigm Energy Services, Somerville , Customer Experience Coordinator, Other , Somerville, Massachusetts

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