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UX Product Designer - Remote

Company: Liberty Mutual
Location: Somerville
Posted on: May 10, 2022

Job Description:

This position can be a 100% remote Product Designer/Sr. Product Designer -UX Product Design Team - Agent + Rep Experience Come join the new Experience organization within GRM U.S! Experience is here to lead the GRM U.S. Digital-First mandate and rally the organization around transforming digital connection opportunities into extraordinary experiences that position our company to win big with our customers, agents and prospects. We will make digital our competitive advantage, keeping prices low for customers, reinvesting in market-leading growth, and becoming an admired, first-quoted carrier. We will provide the best digital quoting experience in the industry and make digital our primary channel for service and claims, delivering innovative experiences that exceed consumer and agent expectations. This is a range posting for a UX Product Designer/Sr. UX Product Designer About the Role: We're looking for a Product Designer to join our UX Product Design team working on the modernization of our Agent and Service Rep experience. You will focus across on creating best in class digital tools for both our internal agents and reps and our external, and independent agents. Under general direction, you will create user-centered design solutions for the agent experience that feature ease of use, employ best-in-class interaction design, and optimize the user experience. You'll experience a degree of autonomy you don't often see elsewhere. In this role you will work with business, technical, and product leads to understand the business vision, objectives and transformation plans to help identify opportunities for competitive advantage. You could be a great fit for this role if you are: A Visual Craftsman: You will create conceptual sketches to communicate design ideas as well as detailed design specifications for the finished product. You will ensure brand standards are appropriately integrated into all final designs to deliver a consistent experience. An Experience Innovator: You will work throughout all phases of the design process such as conceptual design, storyboards, persona/scenario development, user task/interaction flow diagrams, information hierarchy, wireframes and prototypes. A Customer Advocate: You will help identify user research needs and participate in immersive user research, concept testing, and usability testing.You will continuously seek and integrate user feedback and test results to optimize solutions. A Natural Collaborator: You will work with multiple functions, including product owners and developers throughout the product lifecycle, seeking frequent feedback and integrating multiple considerations into your work. This role might be for you if you have: Bachelor's degree or equivalent experience and a minimum 5 years of experience in a related field. Experience using methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup. Familiarity with the following core disciplines, with demonstrated expertise in at least two and familiarity with two others: visual design, UX design, prototyping, front-end development, user research and/or experiment design. Exceptional written and oral communication skills. Proven ability to present projects and status reports to senior management. Strong organization and analytic thinking skills, with ability to translate moderately complex content into user scenarios, flows and diagrams. Proven track record of collaborating effectively with cross-functional teams. At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more, please visit https://www.libertymutualgroup.com/about-lm/careers/benefits Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. We have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Keywords: Liberty Mutual, Somerville , UX Product Designer - Remote, Other , Somerville, Massachusetts

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