Senior Field Claim Resolution Specialist I, Property Supplement Team
Company: Liberty Mutual
Location: Somerville
Posted on: May 10, 2022
Job Description:
Are you looking to use your customer service skills in a role
where you can see that you are making a difference in people's
lives? Do you want a career with endless opportunities for
growth?As a member of the Property Supplement Claims Team, you will
play a vital role in providing an outstanding customer experience
by using your investigative and negotiation skills to resolve a
variety of homeowner claims in a fast paced, detail-oriented, team
environment. Every day is a new exciting challenge, as our Property
Supplement Claims Adjusters use cutting edge homeowner's products
and services to help our customers through the claims
process.Location will be remote/virtual. No travel
involved.Training is a critical component to your success and that
success starts with reliable attendance. Attendance and active
engagement during training is mandatory. Responsibilities:
- Investigate and determine coverage of loss and adjusts all
elements of Property Loss claims of moderate-high severity.
- Handle moderate- severe complexity claims assigned under little
supervision.
- Investigate and evaluate supplements to resolve complex
coverage and damage issues to include preparing complete estimates
of repair for the covered damages.
- Explain coverage of loss, assists policyholders with
itemization of damages, emergency repairs and additional living
arrangements.
- Works with and may coordinate a number of vendor services such
as contractors, emergency repair, cleaning services and various
replacement services.
- Identify suspicious losses. Recommend referral to SIU where
appropriate and may assist the SIU in their investigation and
settling of the claim.
- May be called upon for catastrophe duty
- Strong knowledge of claims handling procedures and coverages
provided within various homeowner policies.
- Capable of writing structural damage estimates of severe
losses.
- Effective negotiation skills.
- Ability to effectively and independently manage workload while
exhibiting good judgment.
- Proven ability to provide exceptional customer service.
- Strong written/oral communication and interpersonal
skills.
- Computer skills with the ability to work with multi-faceted
systems and analytical skills.
- The capabilities, skills and knowledge required is normally
acquired through Bachelor's Degree or equivalent experience and at
least 3 years of directly related experience.
- Completion of advanced property training required.
- Ability to obtain proper licensing as required.At Liberty
Mutual, our purpose is to help people embrace today and confidently
pursue tomorrow. That's why we provide an environment focused on
openness, inclusion, trust and respect. Here, you'll discover our
expansive range of roles, and a workplace where we aim to help turn
your passion into a rewarding profession. Liberty Mutual has
proudly been recognized as a "Great Place to Work" by Great Place
to Work US for the past several years. We were also selected as one
of the "100 Best Places to Work in IT" onIDG's Insider Pro and
Computerworld's 2020 list. For many years running, we have been
named by Forbes as one of America's Best Employers for Women and
one of America's Best Employers for New Graduates-as well as one of
America's Best Employers for Diversity. To learn more about our
commitment to diversity and inclusion please visit: We value your
hard work, integrity and commitment to make things better, and we
put people first by offering you benefits that support your life
and well-being. To learn more about our benefit offerings please
visit: Liberty Mutual is an equal opportunity employer. We will not
tolerate discrimination on the basis of race, color, national
origin, sex, sexual orientation, gender identity, religion, age,
disability, veteran's status, pregnancy, genetic information or on
any basis prohibited by federal, state or local law.
Keywords: Liberty Mutual, Somerville , Senior Field Claim Resolution Specialist I, Property Supplement Team, Other , Somerville, Massachusetts
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