Senior Clerk
Company: City of Somerville
Location: Somerville
Posted on: May 16, 2022
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Job Description:
Job DescriptionPerforms a variety of complex clerical duties
according to departmental procedures. Operates own customer service
window; handles cash/credit transactions, as well as provides email
and telephone customer service on a regular basis. Assists
customers in all matters relating to the Department, including
permitting and the ticket processing systems. Inputs all data entry
into the Ticket Information Management System. Handles cash, check
and credit card transactions. Performs a variety of other clerical
duties as assigned by the Head Clerk or Parking Clerk using various
software programs.
QUALIFICATIONS: Must have experience handling cash and payment
processing transactions. Must possess excellent computer skills,
including email (Outlook) and Microsoft Excel and Word and
willingness to be trained in MUNIS. Superior customer services
skills and the ability to work pleasantly and efficiently with the
general public, in person, on the telephone and by email. Basic
working knowledge of the functions of the Department and Municipal
Government. Ability to refer customer inquiries to appropriate
personnel for response, as well as follow through on customer
service requests in a timely and courteous manner. Attention to
detail and accuracy with figures essential. Must demonstrate
ability to write clearly and grammatically; correct letters and
other types of business correspondence. P Performs well under
stress and meets deadlines on time. Spanish/Portuguese/Creole
speaking ability not required, but a plus.
WORK ENVIRONMENT:The work environment involves everyday discomforts
typical of offices, with occasional exposure to outside elements.
Noise or physical surroundings may be distracting, but conditions
are generally not unpleasant.
PHYSICAL AND MENTAL REQUIREMENTS: The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the position's essential functions.
Physical Skills Little or no physical demands are required to
perform the work. Work effort principally involves sitting to
perform work tasks, with intermittent periods of stooping, walking,
and standing. There may also be some occasional lifting of objects
such as books, office equipment and computer paper (up to 30
lbs.)
Motor Skills Duties are largely mental rather than physical, but
the job may occasionally require minimal motor skills for
activities such as moving objects, operating a telephone system,
computer and/or most other office equipment, typing and/or word
processing, filing, and sorting.
Visual Skills Visual demands include constantly reading documents
for general understanding and for analytical purposes.
Hours: Monday-Wednesday 8:30am-4:30pm; Thursday 8:30am-7:30pm;
Friday 8:30am-12:30pmSalary: $855.35 paid weekly (SMEA B Union)City
of Somerville residents are especially encouraged to apply.The City
of Somerville is an affirmative action/equal opportunity employer
and does not discriminate on the basis of race, color, sex,
religion, age, national origin, disability or any other protected
category. Women, minorities, veterans, and persons with
disabilities are encouraged to apply. Auxiliary aids and services,
written materials in alternative formats, and reasonable
modifications in policies and procedures will be provided to
qualified individuals with disabilities free of charge, upon
request.Persons with disabilities who need auxiliary aids and
services for effective communication (i.e., CART, ASL), written
materials in alternative formats, or reasonable modifications in
policies and procedures in order to access the programs,
activities, and meetings of the City of Somerville should please
contact Adrienne Pomeroy at 617-625-6600 x 2059 or
apomeroy@somervillema.gov.Benefits Somerville Offers
Keywords: City of Somerville, Somerville , Senior Clerk, Other , Somerville, Massachusetts
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