Shift Lead, Licensed Cosmetologist
Company: Hair Color Bar
Location: Somerville
Posted on: June 16, 2022
Job Description:
Shift Lead, Hair Color Bar Madison Reed's Hair Color Bar Shift
Leads are responsible for ensuring the client experience is
seamless from arrival to departure. This role is important to our
team members' performance and clients' Hair Color Bar experience by
recognizing the unique and diverse needs of each client. The Shift
Lead is the expert on Madison Reed, including consultations, color
services, hair care products, unlimited roots membership program
and subscriptions while providing services to Hair Color Bar
clients and leading the team. To apply for this position, please
text APPLYMR to 25000. -Pay at $20/an hour, plus commission, and
offering a $4,000 sign on bonus! What you'll do:
- Actively works in the Hair Color Bar providing all color
services, including but not limited to; all over color, roots
treatment, roots and gloss treatment, highlights, toning glaze
treatment, and blowout services
- Performs additional services as needed, such as, consultations,
shampoo and blowout services, and as well as retail product
recommendations
- Engages with clients to deliver a distinct and delightful
client experience, mapped to their diverse needs, resulting in
future client engagement with the Hair Color Bar
- Leads the team, at times without the Manager, by managing and
guiding the team, valuing their ideas and insights to expand the
positive experience for the client
- Coaches and develops team members to ensure the highest level
of team culture, client satisfaction, and Hair Color Bar
performance through aligning individuals' unique talents and
abilities with the most relevant responsibilities
- Supports as needed front-end operations while adhering to all
company standard operating procedures, including but not limited to
buy online pick up in store (BOPIS) and assisting clients with
their retail orders
- Generates incremental revenue for the Hair Color Bar by
building the service order through additional services, sales of
unlimited roots memberships, subscriptions, hair care, and home
hair care products and accessories
- Utilizes all Madison Reed systems to efficiently manage the
business and drive retail and service sales, including service
capacity, digital waitlist and buy online pick up in store
(BOPIS)
- Exhibits sales and service behaviors in all interactions and
communication with clients
- Regularly meets and exceeds daily, weekly, and monthly sales
goals
- Demonstrates a positive and cooperative approach towards
teammates
- Ability to work evenings, weekends and holidays as needed Who
you are:
- Based on state requirements, Cosmetology/Hairdressing license
required hours completed to perform hair color services
- 1+ years of operational management experience, with 2+ years of
experience working in a service-oriented business
- Outstanding communication, problem solving & troubleshooting
skills
- Ability to multitask in a fast-paced environment
- Exceptional organizational skills with high attention to
detail
- Computer skills and POS (Point of Sale) system experience are
desired Physical Demands: While performing the duties of this
position, team members will regularly stand/walk for 4 consecutive
hours or more at a time; regularly bend and twist at the waist,
manipulate fingers and hands, bend wrists and arms, reach with
hands and arms, speak, see, hear, and lift/move up to 3 pounds. May
on occasion sit, kneel, stoop, crouch, and lift/push/pull up to 20
pounds. -Big on Benefits - The Perks? Glad you asked...
- Comprehensive Medical, Dental, and Vision Benefits -
- Generous Paid Time Off program
- Company Paid Short and Long Term Disability and Life
Insurance
- 100% Company Paid Mental Health Benefits through Talkspace
- HSA Employer Contributions and FSA Options
- 401k Participation
- Learning and Education Programs
- Madison Reed Gratis + Discounts on Hair Color Bar Services and
Products
- Company Sponsored Events + Surprise and Delights
- But wait, there's more--- We are Madison Reed. We're disrupting
a $50 billion industry. Since 2013, we've offered our clients the
option to truly own their beauty with a revolutionary choice-your
place or ours? Home or Hair Color Bar? Our professional hair color
is truly omnichannel, with the option to order or subscribe through
our website, pick up in-store at our Hair Color Bars, or make an
appointment at one of our Hair Color Bar locations. At our Hair
Color Bars, clients can choose from a variety of color services
from licensed cosmetologists-permanent hair color, roots only, hair
gloss, highlights, blowout services and more. With our men's line
launched in 2020, we're shaking up the $50 billion hair care
industry with products that continue to raise the bar for doing
hair at home. We live our values. Here at our San Francisco
headquarters and in every Hair Color Bar, we truly live our
values-Love, Joy, Courage, Responsibility, and Trust. Our values
inform everything we do, from how we treat our clients to how we
treat every member of our fast-growing team. Our founder & CEO, Amy
Errett, has fostered a one-of-a-kind culture based on transparency,
accountability, and fun; where diversity and inclusion are of
utmost importance and every team member feels supported to succeed.
We are hair color that breaks the rules. Our commitment to the
ultimate client experience, paired with our dedication to product
innovation and the latest beauty technology, has attracted a
devoted, consistently-growing base of fans, converts, and color
evangelists. We love what we do-and it shows. Join us in our
mission to live life colorfully and make personal care more
personal. ALERT: We are aware of a scam whereby imposters are
posing as employees from Madison Reed. Beware of anyone requesting
financial or personal information. At Madison Reed, we take pride
in creating a best-in-class candidate experience. During the
recruitment process, no recruiter or employee will request
financial or personal information (Social Security Number, credit
card, driver's license, or bank information, etc.) from you via
text or email. If you are suspicious of a job posting or
job-related email mentioning Madison Reed, let us know by
contacting us at hiring@madison-reed.com Information for
Recruiters: Madison Reed only accepts resumes directly from
candidates. Madison Reed does not accept unsolicited resumes from
staffing vendors, including recruitment agencies and/or search
firms, and does not pay fees to any such vendors for any
unsolicited resumes. Madison Reed is proud to be an Equal
Opportunity Employer. We do not discriminate on the basis of race,
color, ancestry, national origin, religion or religious creed,
mental or physical disability, medical condition, genetic
information, sex (including pregnancy, childbirth and related
medical conditions), sexual orientation, gender identity, gender
expression, age, marital status, military or veteran status,
citizenship, or other characteristics protected by state or federal
law or local ordinance. Madison Reed has a zero tolerance for
discrimination, racism, xenophobia or misogyny in any form in our
workplace. We strive to create a workplace where everyone feels
empowered to bring their full, authentic selves to work every day.
Pursuant to the San Francisco, Los Angeles, and New York City Fair
Chance Ordinance, we will consider for employment qualified
applicants with arrest and conviction records.
Keywords: Hair Color Bar, Somerville , Shift Lead, Licensed Cosmetologist, Other , Somerville, Massachusetts
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