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Team Lead -Deployment

Company: Partners Healthcare System
Location: Somerville
Posted on: June 17, 2022

Job Description:

Description -About Us:

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Summary/ Overview:

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

The MGBD eCare Deployment team helps to facilitate strategic growth by implementing the MGB instance of Epic at new and affiliated practices and hospitals.

Reporting to the Deployment Manager, the Team Lead is an experienced, cross-functional, and adaptable individual who can lead a project team to delivery complex projects. - The Team Lead manages and motivates the Deployment project team and makes timely decisions to ensure team success within the project's and MGB's parameters. - As a client liaison, the Team Lead will ensure client expectations are managed and met. The Team Lead will work closely with other team members, Lead(s) and manager to collaborate on and implement team processes, best practices, etc. - Team Lead will build trust and respect among the project team to create a positive and collaborative team experience.

Principal Duties and Responsibilities:

Directly supervise a team of project managers (Deployment Project Team), collectively responsible for managing the implementation of Epic to new and affiliate MGB sitesSets goals for the project team and monitor progress; celebrate team successesCreate team building opportunitiesInspire and motivate team members to set and reach individual goalsComplete annual performance reviews: provide feedback and encourage growth throughout the yearThe Team Lead will guide, advise, and coach the Deployment project team, connecting daily tasks to larger goals, and provide context and supportCreate a vision around the project to provide team members with a sense of purpose and motivationUnderstand the workings and needs of the client you are partnered with; ensure the teams interactions with the client demonstrates a good understanding of their definitions, their core characteristics, and their valuesEnsure the team remains focused, motivated and on track, including addressing any conflicts or bottlenecksSeen as a focus of Epic deployment knowledge and a key person whose opinion and advice on Epic implementation activities and clinical and revenue cycle solutions is actively sought by clients and other project team members across MGBCoach team members on curating solutions that will fulfill design requirements, technical feasibility, and adhere to enterprise program build standardsResponsible for the quality of project team deliverables. - The Team Lead will oversee every stage of the implementation and ensure consistent quality and Deployment Team standards are adhered to.As a champion of high creative/technical standards, the Team Lead will coach the project team to encourage the same in themAs needed, get team members from different disciplines to come together as a team and work through issues or develop solutionsServes as escalation point for all project activities including risk management, solution management, implementation activities, stakeholder communication. Etc. - Knows when to delegate escalation upwardsEffectively communicates team status with Deployment Manager and Deployment DirectorAccountable for the success of the Deployment Project Team's execution of day-to-day responsibilitiesUse/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & CollaborationOther duties as assigned
Qualifications -Qualifications:

Bachelor's Degree in Business, IT, or related; Master's degree, and/or PMP certification highly desired. Must have 8+ years of experience in healthcare systems project/program management.Experience in healthcare packaged software implementations and associated methodologiesExperience in the design, development and implementation of Electronic Medical Records is a plus.Experience working with clinician and revenue cycle stakeholders in an ambulatory and/or hospital setting a plus.Must have experience working with large teams, driving conversations and decisions across multiple workstreamsEpic certification is a plus.Customer services/support experience is a plus.A combination of education and experience may be substituted for requirements.


Ability to demonstrate Mass General Brigham's Leadership Competencies for both Performance Focused Leadership and People-Focused LeadershipPerformance Focused:Customer/Patient Focus: Building strong customer/patient relationships and delivering customer/patient centric solutionsManage Complexity: Make sense of complex, high quality, and sometimes contradictory information to effectively solve problemsCultivate Innovation: Create new and better ways for the organization to be successfulEnsure Accountability: Holding self and others accountable to meet commitmentsLearning Agility: Actively learn through experimentation when tackling new problems, using both successes and failures as a learning folderPeople Focused:Drive Equity and Inclusion: Recognizes the value that different perspectives and cultures bring to an organizationBuild Effective Teams: Build cohesive teams that apply their diverse skills and perspective to achieve common goalsCollaborate: Build partnerships and work collaboratively with others to meet shared objectivesCommunicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences including senior system and hospital administrators, physician leadership, technician staff, and other personnel across different institutionsInstill Trust: Gain the confidence and trust of others through honesty, integrity, and authenticity

Understanding of project/program management disciplines and tools, and the skills necessary to apply them.Requires minimal direction from leadership and possesses the ability to learn quickly

Supervisory Responsibilities:

This role may have 2-6 FTEs as direct reports

Fiscal Responsibility:

No direct budgetary responsibilityDemonstrates fiscal responsibility by effectively using Mass General Brigham resources

Working Conditions:

As projects and priorities dictate, must be available to work non-standard business hours such as evening, nights, weekends, and holidays if/when necessary. - This especially relates to command center coverage that aligns with every go-live event.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This position requires occasional local travel to MGB sites, vendors, and/or conferences Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.Normal office working conditions. The noise level in the work environment is quiet to moderate.While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.Specific vision abilities required by this job include close vision, distance vision and depth perception.
EEO Statement -Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

Primary Location: -MA-Somerville-MGB Assembly RowWork Locations: -MGB Assembly Row -399 Revolution Drive - -Somerville -02145Job: -IT/Health IT/Informatics - ManagementOrganization: -Mass General Brigham(PHS)Schedule: -Full-timeStandard Hours: -40Shift: -Day JobEmployee Status: -RegularRecruiting Department: -MGB Partners eCareJob Posting: -May 16, 2022

Keywords: Partners Healthcare System, Somerville , Team Lead -Deployment, Other , Somerville, Massachusetts

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