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Business Operations Specialist

Company: Greentown Labs
Location: Somerville
Posted on: June 18, 2022

Job Description:

In this role you will work with the Sr. Dir. of Memberships to improve and implement process changes as well as empower our recruitment team. By analyzing trends and sources of our members, you provide business intelligence to support sales and marketing efforts. Ultimately, your work will empower the membership team to identify the startups and founders with the greatest potential for climate impact.ABOUT THE POSITION:Your work as the Membership Business Operations Specialist will focus on the following keyobjectives:Data Collection and Management:--- Oversees or leads development of instruments for data collection, including researchingrelevant literature, developing or reviewing drafts of data collection instruments(qualitative and quantitative) and finalizing instruments.--- Oversees data collection and entry into salesforce, including updating the weeklyreporting dashboards, and developing data integrity reports.--- Oversee and automate data capture of startups applying to Greentown, to support themembership department prioritize inbound leads.--- Oversee data entry, ensuring proper adherence to establish data entry protocols andquality controls.Operations:--- Provide business insight on high impact and high performing members to help thedepartment identify future high impact members.--- Collaborate with other departments across Greentown to review, analyze and provideinsight on member data, including supporting DEI efforts and partnership engagements--- Provide analysis of value and pricing of new and existing offerings to the membershipteam in order to improve efficiency.Communication:--- Actively communicates with on- and off-site colleagues, partners, and clients.--- Communications to stakeholders and end users--- Maintains flexible schedule to meet competing demands--- Organizes meetings and follows up communications among participants in conjunctionwith other team members.Administrative/Other:--- Assist in budgeting and purchasing related to the membership department as needed.--- Commitment to diversity and to serving the needs of a diverse community.Performs other duties as assigned.Required Skills and Experience:--- Bachelor's degree or the equivalent combination of education and experience--- 3-5 years of experience in relevant fields--- Excellent written and verbal communication skills--- Familiarity with basic computer programs including Microsoft Office Suite and Google G-Suite (including managing significant projects/documentation via Google Drive)--- Familiarity and comfort with the fast-paced nature of a startup, including the ability toreceive, prioritize, and react to information with minimal oversight--- Meticulous attention to detail--- Strong planning and critical thinking skills with the ability to anticipate needs and actions--- Respectful, customer-focused attitude; strong decorum, and ability to be discreet--- A mission-driven individual who is fulfilled and motivated by the goal of supporting early-stage entrepreneurs solving the world's biggest energy challenges--- Curious, eager to learn, and a team player; "no task is too small" mentality--- Ability to work some evenings, typically one evening per week.WHO WE ARE LOOKING FOR:A hard-working, highly organized, and enthusiastic individual with a can-do attitude who enjoysworking with startups. You are a problem solver, detail-oriented, resourceful, creative, andcollaborative with strong listening and communication skills. You enjoy working on teams butalso thrive when assigned individual projects.COMPENSATION, BENEFITS AND LOCATION:Greentown offers a comprehensive benefits package. The salary for this position begins at$54,000 and is commensurate with experience. This role is based in Greentown's Headquartersin Somerville, MA. In addition to a competitive salary, Greentown Labs also offers:--- A flexible, fun, supportive working environment; working alongside amazing peopletackling the planet's biggest challenges;--- Generous parental leave policy and benefits package including medical, dental, andvision insurance and 401k plan--- Work at the largest climatetech incubator in North America, which includes an awesomecommunity of mission-driven entrepreneurs and endless networking opportunities.TIMELINE AND HIRING PROCESS:To be considered for this role please send your resume, cover letter, and a list of threereferences to The subject of your email should be "MembershipOps Coord: [Your Name]". Failure to follow these instructions will result in an incompleteapplication.Your cover letter must address:1. Why you're a good fit and why we would be psyched to have you join us;2. Your salary requirements; and3. The date you're available to start.The ideal start date for this position is July 1, 2022, if not sooner.EQUAL OPPPORTUNITY STATEMENT:Greentown Labs seeks to fully represent our community and constituencies-particularly low-income communities and communities of color-to amplify those voices and provideopportunities to participate in the direction and leadership of the organization. We activelyencourage candidates from broad, diverse backgrounds to apply.Greentown Labs is an Equal Opportunity Employer and we do not discriminate against anyemployee or applicant for employment because of race, color, sex, age, national origin, religion,sexual orientation, gender identity and/or expression, status as a veteran, and basis of disabilityor any other federal, state or local protected class.ABOUT GREENTOWN LABS:Greentown Labs is a community of climate action pioneers working to design a moresustainable world. As the largest climatetech startup incubator in North America, GreentownLabs brings together startups, corporates, investors, policymakers, and many others with afocus on scaling climate solutions. Driven by the mission of providing startups the resources,knowledge, connections, and equipment they need to thrive, Greentown Labs offers lab space,shared office space, a machine shop, an electronics lab, software and business resources, anda large network of corporate customers, investors, and more. With its headquarters inSomerville, Mass. and a recently opened incubator in Houston, TX, Greentown Labs is home to200 startups and has supported more than 450 startups since the incubator's founding in 2011.These startups have collectively created more than 8,400 jobs and have raised more than $2.2billion in funding. For more information, please visit or Twitter,Facebook, and LinkedIn.

Keywords: Greentown Labs, Somerville , Business Operations Specialist, Other , Somerville, Massachusetts

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