3081 - Delivery Supervisor

Company: Neta
Location: Somerville
Posted on: June 20, 2022

Job Description:

Location : Brookline, MA PARALLEL Everyone is welcome here . Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality, because there's power in bringing people with different points of view and life experiences together. So, bring yourself and your best ideas. We provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. Because when we feel safe and comfortable being ourselves, there's no limit to what we can achieve. IN A NUTSHELL... The Delivery Supervisor is responsible for the daily oversight of Delivery Coordinators and Drivers in all locations. Works directly with the Inventory Director and Delivery Operations Manager on new processes and implementation. Follows up and presents projects and new initiatives. Handles patient communication regarding delivery orders: re-routes and rescheduling, customer care follow ups, order-specific questions and troubleshooting. Parallel is one of the largest privately held, vertically integrated, multi-state cannabis companies in the world, owning and operating dispensaries in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, facing unique challenges and constantly challenging ourselves to achieve more, then Parallel is for you. We work hard, we lean on each other, and we are passionate about a pretty ambitious vision... pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com. WHAT YOU WILL BE DOING Follow NETA Policies & Procedures for the daily operations and fully comply with state marijuana regulations Oversees POS, and backend operations of our private and state-mandated Seed to Sale Software in delivery processes and functions Responsible for elements of inventory tracking, policy implementation, process review, and compliance of delivery practices Oversees product receipt/check in, product returns, and expiration date management Oversees, uses, and maintains all driver tracking and communication systems Manages quality control recording and follow ups from the retail stores Lead monthly, quarterly, and annual audits of processes and manifests for their respective location, while addressing and correcting discrepancies, while collaborating with the Delivery Coordinators about how to prevent repeat occurrences Record and communicate on systems issues and support tickets Manage daily obstacles and troubleshooting with teams on the road Maintains shift coverage. Covers PTO and Sick days Maintains Delivery Payroll and Schedules Responsible for Vehicle Maintenance coordination with the Logistics Department Manages and creates development opportunities and coaching to Delivery Staff Works with other Dept. Supervisors on process improvements and SOP changes Creates delivery practices that provide positive patient flow experience by ensuring up to date information and consistent delivery operations Handles patient-facing communication regarding delivery orders: re-routes and rescheduling, customer care follow ups, order-specific questions and troubleshooting Follows Long Term plans set by the Directors Audits and oversees delivery menus, postings and providing trending information to strategically implement promotions, discounts and other potential marketing solutions Provides training regarding safety and delivery processes Manages the daily priorities of the team Other duties and tasks as assigned EXPERIENCE AND SKILLS YOU'LL BRING Age 21 or over (Required) High School Diploma or equivalent (Required) Valid Government Issued Photo ID (Required) 1+ years of previous internal/external management experience (Required) Ability to travel to other NETA locations as needed and directed by the Delivery Operations Manager (Required) Extensive knowledge of computers, Point of Sale Software and technology resources (Required) Previous Transport/Delivery experience (Preferred) Positive, collaborative and strong work ethic Strong leadership/communication skills with the ability to deal with problems and resolve in a professional manner Excellent organizational, statistical analysis, interpersonal, and multitasking skills Maintains expert level knowledge of Seed to Sale system, State Systems, and NETA operating procedures YOU WILL BE SUCCESSFUL IF YOU... Are self-motivated; micro-managing isn't fun for anyone Roll your sleeves up and do the work; strategy is important, but so is getting stuff done Can work fast and be flexible; our industry is always changing Play nice with others; we collaborate with each other a lot Think creatively; sometimes, the "traditional" solution isn't the best one WHAT YOU GET Consistent, reliable benefits; Full medical/vision/dental, 401k with the possibility of a company match, access to company-sponsored well-being programs Balance and flexibility; paid time off, paid parental leave, flexible work arrangements Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast- growing company and industry Employee discount Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity PHYSICAL REQUIREMENTS Ability to stand for prolonged periods of time, and perform computer processing operations. Must be able to accommodate a varying schedule based on operational needs Ability to lift 50 lbs. unassisted PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES Our Vision - why we exist - is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids. Our Mission - how we will do this - is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. Our Values - Integrity - Collaboration - Alignment - Intentionality - Accountability - Agility We are an Equal Opportunity Employer . We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique. DISCLAIMER Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates. PandoLogic. Keywords: Delivery Superintendent, Location: Somerville, MA - 02145

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