Somerville Store Team Lead / Key Holder
Company: Morgan Memorial Goodwill Industries
Location: Somerville
Posted on: June 24, 2022
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Job Description:
SUMMARY: This position is responsible for performing Sales
Associate duties and providing guidance to Sales Associates. This
position is also responsible for providing excellent customer
service, operating and monitoring cash registers, and ensuring that
policies and procedures are followed. ESSENTIAL DUTIES AND
RESPONSIBILITIES: To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. --- Monitors cash registers for accuracy and
reconciles registers at the end of the day. --- Processes customer
checks, charges and store credits, and corrects register voids and
errors. --- Handles customer objections and complaints. Escalates
complaints to Store Manager as necessary. --- Under the direction
of the Store Manager, merchandises inventory by color, size, and
season. Decides which classifications to pull each week by color
and quantity. --- Assesses merchandise and makes pricing
recommendations to the Store Manager or Assistant Store Manager.
--- Ensures the store is opened and closed on time. --- Performs
daily work assignments and provides work direction to team members
in the absence of the Store manager. Directs floor activities,
monitors registers, assists customers and completes daily sales
report. At times may be required to process staff payroll. ---
Directs housekeeping activities by assigning duties and helps as
necessary. --- Provides customer service by knowing inventory,
sales information, store policies and procedures, and other related
information. --- Ensures loss prevention by monitoring dressing
rooms and observing customers. --- Performs other duties as
assigned. QUALIFICATION REQUIREMENTS: --- Position requires a high
school diploma or equivalent and previous retail experience. ---
The incumbent must be able to perform math at an eighth grade level
(adding, subtracting, calculating percentages, multiplication), and
must be able to speak and understand English. --- Must have strong
leadership skills and must be able to train, develop and motivate
staff. Must have good team building skills. --- Must have a strong
customer focus. --- The ability to work with a diverse staff and
customer base and with individuals with disabilities is essential.
--- Incumbent must also have the ability to determine when to
direct a problem situation to a supervisor. Requires acceptable
results of CORI check according to Goodwill policy and
requirements. PHYSICAL DEMANDS: The physical demands that must be
met by an employee to successfully perform the essential functions
of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
--- While performing the duties of this job, the employee is
regularly required to stand, walk, use hands to finger, handle or
feel objects, and talk and hear. --- The employee is frequently
required to move racks, bins and stock, and must lift and/or move
up to 25 pounds frequently and up to 50 pounds occasionally. ---
Specific vision abilities required by this job include depth
perception, peripheral vision, the ability to distinguish basic
colors and the ability to adjust vision to bring objects into
focus. --- Position requires standing for long periods of time.
WORK ENVIRONMENT: The work environment an employee is exposed to
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. --- The position is located in
a normal retail store environment with frequent contact with the
general public. --- The noise level is typically moderate. The
incumbent is frequently exposed to dust in the store environment.
The incumbent may at times be required to travel to another store
location. ...
Keywords: Morgan Memorial Goodwill Industries, Somerville , Somerville Store Team Lead / Key Holder, Other , Somerville, Massachusetts
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