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Project Specialist

Company: Partners Healthcare
Location: Somerville
Posted on: January 14, 2023

Job Description:

About Us

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.


At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

The Project Specialist will contribute to the success of Digital through the management of one or more mid to large, enterprise-wide projects, and the resources associated with these projects.

Position Summary

Under the direction of the Manager of Telecom Projects of Mass General Brigham, Project Specialists group the Voice Communications Project Specialist is responsible for the project management and development of project plans for the implementation of multiple, simultaneous, IS-ITS low voltage, telephony, application, or infrastructure projects at Brigham & Women's Hospital, Massachusetts General Hospital, Mass General Brigham and affiliate sites.

Strong communication skills with the ability to proactively provide status updates to management, project team members, departmental representatives, outside vendors, and consultants as required.

Must be a motivated, self-starter with the ability to present technical ideas and solutions clearly and concisely in written and oral form.

Preferred technical knowledge and experience with Cisco Call Manager, UCCE, Unity Connection, CTI, IVR, call recording, and other miscellaneous voice applications. Knowledgeable with voice and data networking environments such as LAN/WAN, VoIP, wireless, T1, PRI, Ethernet, SIP trunking, etc.

Principal Duties and Responsibilities

  • Develop project goals, objectives, approach, and scope through negotiation and diplomacy that result in a well-defined, well-sponsored project.
  • Develop workplans and timelines to meet project goals.
  • Contribute to the development of Digital strategies and solutions that align with Digital standards and strategic directions.
  • Contribute to the development of capital and operating funding requirements associated with a project. Manage a project within its budget.
  • Work independently but recognize when the involvement of senior management is required.
  • Plan, manage and oversee projects, using recognized project management methods including:
  • Definition of project scope and objectives
  • Management and status reporting tools
  • Feasibility and cost benefit studies
  • Requirements definition (functional and/or technical)
  • System testing/quality assurance
  • Training
  • Implementation
  • Post-implementation/on-going support
  • Project administrative activities
  • Documentation
  • Manage projects within the context of the larger environment including competing priorities, staffing levels, and budgetary concerns. Provide appropriate and timely problem escalation (including potential solutions where applicable) to Digital leadership, project steering committees, and executive management.
  • Provide on-going project status reports to Digital leadership, user groups, project steering committee and executive hospital management.
  • Establish and create a positive project environment through leadership and mentoring.
  • Provide quality customer service, providing on-going communication, feedback and follow-through with customers and executive management.
  • Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

    Working Conditions

    • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
    • This position requires occasional local travel to MGB sites, vendors, and/or conferences
    • Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.
    • Normal office working conditions. The noise level in the work environment is quiet to moderate.
    • While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.
    • Specific vision abilities required by this job include close vision, distance vision and depth perception.



      • Bachelor's degree required.
      • 8 or more years of relevant experience.
      • A combination of education and experience may be substituted for requirements


        • Ability to manage mid to large, complex projects, including their dependencies, team members, other resources, and timeline.
        • Ability to prioritize and delegate project demands accordingly.
        • Strong written and verbal communication and presentation skills.
        • Strong analytic and problem-solving skills.
        • Ability to work with people cooperatively and effectively from all organizational levels and build consensus through negotiation and diplomacy.
        • Ability to facilitate and work within a complex, multi-site environment.
        • Flexible, adaptable, and versatile.

          Diversity Statement

          As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

          EEO Statement

          Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Keywords: Partners Healthcare, Somerville , Project Specialist, Other , Somerville, Massachusetts

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