Security Officer (night shift)
Company: Partners Healthcare
Posted on: January 16, 2023
GENERAL SUMMARY/ OVERVIEW STATEMENT:
Receiving general direction from the Security Manager, Supervisor
or designee, enforces Hospital regulations, provides a safe and
secure environment for Hospital patients, visitors and employees by
enforcing Hospital security regulations and by continuously
watching for and timely reporting potential safety hazards and
unusual occurrences through patrol of assigned areas. Investigates
complaints or potential criminal conduct; assists in restraining
patients as necessary; provides protective services. Possesses and
exhibits extraordinarily strong customer service skills. Under the
authority of a special state police license, responsible for the
arrest of criminal suspects.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Patrols assigned areas, giving particular attention to those
areas where security problems have occurred. Identifies unsafe
conditions and improperly secured areas/property to help prevent
theft, injuries or damages to Hospital property, patients, visitors
and employees. Maintains strict confidentially at all times.
- Investigates thefts, shortages and other complaints involving
potential criminal misconduct by questioning individuals involved
with specific incidents; notifies appropriate law enforcement
agencies of potential/real civil or criminal misconduct and detains
suspicious individuals as appropriate; when authorized will make
arrests as appropriate; participates in subsequent court
proceedings as required. Prepares and submits written reports in a
complete and accurate manner; makes notations in log of all
incidents; keeps Supervisor informed at all times.
- Maintains accountability for valuables/property and forms of
evidence coming into incumbent's custody; ensures safekeeping;
- Performs as Dispatcher utilizing "state of the art" integrated
security systems; radio dispatches personnel to respond to
occurrences and phone calls for assistance; provides and maintains
- Participates in assistance with workplace and domestic victims;
responds to medical emergencies; when authorized assists in the
restraint of patients; involved in the protection of dignitaries;
controls pedestrian and vehicular traffic.
- Voluntary participation in diverse departmental committees,
task forces and teams. These include but are not limited to
"Customer Service," "Crime Prevention Through Environmental
Design," "Systems Overview," "Workplace Violence and Prevention,"
"Infant and Child Protection," "Community Policing," "3Rs
(Recruitment, Recognition, Retention)," "Marketing," and
- Cross trains in other locations beyond normally assigned
- Ensures all required training is up-to-date and maintains
individual data base training records and reports errors to
appropriate supervisor or manager.
- Maintains all hospital issued uniforms and equipment.
- Conducts a wide range of customer services.
- May have to work other shifts and/or locations as
- Other duties as necessary or assigned.
- Responsible for maintaining all hospital issued uniforms and
equipment (including but not limited to vehicles, radios, computer
equipment, cameras, etc.)
- Physically must be able to lift 50 pounds. Ability to
stand/walk for a minimum of 8 hours. Ability to run to any
emergency within the hospital and adjoining campuses and be able to
verbally and physically control an emergency situation upon arrival
if necessary. Strong sight and hearing abilities needed in order to
effectively deal with diverse and emergency situations. Ability to
use enough force to subdue, arrest or restrain someone if
- Ability to receive instruction and communicate appropriately
while moving to and from emergent situations.
- Ability to withstand adverse weather conditions.
- Exposure to chemicals, blood and hazardous waste
- Ability to assist in evacuation procedures including the use of
Med Sleds or comparable equipment from any floor of any MGH
- Ability to perform all required practical training components
including CPR, MOAB, OC Spray and Handcuffing and physically be
able to carry out tasks while on duty if required to do so.
- Each officer must be able to perform each task in the
functional assessment outlined below upon hire (within the first 90
days) and annually.
- 3 Minute Step Test
- Measures the heart rate in the recovery period following three
minutes of stepping.
- Stand with the step in front of you. Begin by stepping up and
down the step in cadence with the metronome. Continue with this
exercise for three minutes. Then you will be asked to sit down in
and your heart rate will be recorded after one minute of rest.
- Step, Bend, and Crawl
- Measures mobility and coordination.
- Stand in front of the hurdle. Start by stepping over the
hurdle, bending and crawling under the table, and stepping over the
second hurdle. Reverse direction and repeat the sequence.
- Stretcher Carry
- Measures the ability to assist lifting a stretcher.
- You and a partner will stand at either end of the stretcher
that is loaded with approximately 150 lbs. in weight. Bend with
your legs with your back straight and grasp the stretcher.
Straighten your legs to lift the stretcher, then reverse to put the
stretcher back down.
- Pull and Drag
- Measures upper body strength
- Take firm hold onto the belts and drag the 150-lb. sled 10 feet
across the room and reverse directions back to the starting
- Balance Walk
- Measures balance.
- Start at the end of the 1 inch wide tape. When prompted to
start, step on the tape, alternating with each foot until you reach
the end of the tape. Your foot must be in contact with the tape on
- Stair Climb
- The stair climb measures the ability to climb stairs at a quick
- Starting at the bottom of the stairway, on the command Go, the
watch is started and you must walk up four flights of stairs at a
quick pace. At the top of the stairs, you will need to take a card
and walk quickly down the four flights of stairs to the starting
point and return the card to your proctor. You must complete this
in 35 seconds or less.
SKILLS & COMPETENCIES REQUIRED:
- Strong interpersonal and communication and customer service
skills. Recognize, acknowledge, respect and effectively interact
with people of different ages and cultures, establish positive
relationships, gain trust and respect of others. Ability to deal
with, and effectively deescalate, anxious/stressed people and
manage aggression. Effectively manage a high volume of activity;
handle a variety of diverse and stressful situations and crisis
- Works effectively both independently and in teams. Able to
- Strong problem solving skills. Critical and analytical
thinking, good judgment, prioritizing, industrious and creative
resolutions for positive outcomes.
- Customer service skills; accessible, energetic, concerned,
empathetic, positive attitude, collaborative and flexible. Displays
positive image, tact and diplomacy, active listener,
- Demonstrates the understanding of community policing, risk
analysis and crime prevention concepts and practices.
- Professional orientation: attuned to current theory and
practices to support performance; pursue personal growth and
- Strong writing skills to provide and maintain documentation to
support data. Intermediate computer skills; typing and use of
- Technology: use of access control and database software,
communications equipment, and first aid equipment. Able to trouble
shoot systems when necessary.
LICENSES, CERTIFICATIONS, and/or REGISTRATIONS:
- MA driver's license or valid driver's license from the state or
commonwealth in which the employee resides required
- Special State Police license preferred
- BLS, CPR and First Responder certification required within 120
days of hire
- MOAB certification required within 120 days of hire
- IAHSS basic certification preferred
- High school diploma required
- Bachelor's degree preferred
- Field of Study/Additional Specialized Training: Criminal
Justice or related discipline, preferred
- Preferred: 3 - 5 years of experience
- Experience in hospital, security/police, emergency medical or
customer services preferred
Massachusetts General Hospital is an Equal Opportunity Employer. By
embracing diverse skills, perspectives and ideas, we choose to
lead. Applications from protected veterans and individuals with
disabilities are strongly encouraged .
Keywords: Partners Healthcare, Somerville , Security Officer (night shift), Other , Somerville, Massachusetts
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