Desktop Support Specialist
Company: ActBlue
Location: Somerville
Posted on: March 16, 2023
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Job Description:
**Desktop Support Specialist**at ActBlue Somerville, MA **WHO WE
ARE:**ActBlue is a nonprofit that builds tech and infrastructure
for Democratic campaigns, progressive-aligned causes, and people
trying to make an impact in order to fuel long-term, people-powered
change. If you've ever given online to a Democrat or progressive
organization, chances are you've used our powerful online
fundraising platform. We put power in the hands of small-dollar
donors and help thousands of groups - from presidential candidates
to environmental organizations - build grassroots movements. We
envision a democracy where everyone looking to make progressive
people-powered change can easily and effectively deploy their
resources, energy, and creativity to shape our country and futures.
Each and every one of us, from the political activists to the tech
innovators to the customer service pros, is fully committed to our
mission. **THE OPPORTUNITY:**The primary focus of this role is to
be the go-to technical resource for ActBlue staff, who work
remotely across the country and in ActBlue offices in Davis Sq,
Somerville. This involves providing high-touch support to our org
executives, oversight of the physical office space and providing
day-to-day end user support. You will handle SAAS administration,
monitoring of and improvements to IT processes, and ownership of
IT-related projects.The Senior Desktop Support role will report to
the IT Manager. You will also be tightly connected to Security, who
you'll be working with on implementation of security related
projects, HR to refine onboarding and offboarding automations and
other dept. leads on specific application rollouts and assisting
with projects related their depts. tech needs.**WHAT YOU WILL
DO:*** Oversee, improve and participate (as needed) in core IT
processes, including but not limited to employee onboarding,
offboarding, incident management, and change management * Providing
day-to-day end user support and SAAS administration * Provide
technical support for hardware (laptops, conferencing equipment,
peripherals, etc) and core application support * Work with vendors
to resolve technical issues with our SAAS apps and ordering tech
equipment needed for networking, badge systems. * Provide end-user
training and documentation for areas of expertise * Lead and
coordinate security-related configuration and programs * Maintain
excellent technical and project documentation * Collaborate with
team members to effectively manage our IT applications that include
security related tooling and MDM software **WHAT YOU BRING:*** 3-5
years of hands-on experience in technical customer support, direct
experience supporting company executives preferred * Experience
with developing, documenting, and maintaining processes, methods
and tools * Project management experience, including management of
technical projects with significant cross functional
interdependencies * Strong experience with Slack, Atlassian, JAMF,
GSuite and Zoom * Experience with Okta / SSO / identity provider
integrations * Experience supporting Apple computing devices, e.g.
Mac, iPhone, iPad * Experience supporting meeting room technology,
e.g. telephony, video, Zoom, etc. * Experience in implementation
and/or responsibility for computer security * Experience supporting
wired/wireless networking issues * Excellent verbal and written
communication skills * Friendly, communicative, collaborative
approach and style **OUR ENGINEERING VALUES:*** We believe that
ideas are more important than technologies. * We understand that
the tools we build have real-world consequences for millions of
people and take that responsibility seriously. * Security is at the
center of everything we do. We are always on the lookout for ways
to further harden our platform. * We know that code isn't just a
set of instructions for machines, but communication with other
humans; style, elegance, and respect are important. * We believe
that an ability to balance paying off technical debt and rapidly
completing a project contributes to the health of the codebase,
engineering team, and organization. * We believe that being correct
isn't enough; respect for your colleagues and users is fundamental.
***Follow us on Twitter*** *and* **LOCATION AND
COMPENSATION:**ActBlue's headquarters are located in Davis Square
in Somerville, MA, just a few blocks from Boston's MBTA Red Line
train. Due to COVID-19, we have shifted our entire staff to fully
remote until **January 2022**. ActBlue is equipped to have you
onboard and begin employment remotely from your home office if you
are hired for this role. If working out of our ActBlue offices in
Somerville long-term will entail relocation for you, we will work
with you directly to make sure you're able to relocate in a
reasonable time frame once ActBlue resumes standard in-office work
patterns. ***This posting is for a*** ***full-time******,*** ***in
office******,*** ***salaried*** ***position*** ***based in
Somerville, MA.*** **Salary Range:** We offer a competitive salary
and a generous compensation package, which includes the benefits
listed below: **BENEFITS:*** Flexible work schedules and an
unlimited time-off policy * Fully paid and trans-inclusive health,
dental, and vision insurance for employees and their families *
Automatic 2% 401K contribution, plus up to 6% match * Three months
paid parental leave for all new parents, adoptions included; 4
weeks of a fully paid flexible work schedule; plus an additional
one week of paid leave and an additional one week of flexible work
schedule for every full year the employee has worked for ActBlue *
Commuter or home-office benefits, including a $1,000 home-office
setup allowance for all new full-time remote employees * Additional
perks including monthly snack deliveries and digital subscriptions
to the Boston Globe & New York Times **ActBlue is unable to sponsor
work visas at this time.****INCLUSION STATEMENT:**Women, people of
color, LGBTQIA2S+ individuals, and members of other minority or
marginalized groups are strongly encouraged to apply. ActBlue is an
equal opportunity employer and does not discriminate against
candidates on the basis of race, ethnicity, religion, sex, gender,
sexual orientation, gender identity, disability status, or veteran
status. ActBlue is also committed to providing reasonable
accommodations to individuals with disabilities throughout the
interview and employment process, including using our online system
to apply for a position. *ActBlue will *never* ask candidates to
buy equipment, nor will we email from anything other than an or
email address. Location (City) * **U.S. Equal Opportunity
Employment Information (Completion is voluntary)**Individuals
seeking employment at ActBlue are considered without regards to
race, color, religion, national origin, age, sex, marital status,
ancestry, physical or mental disability, veteran status, gender
identity, or sexual orientation. You are being given the
opportunity to provide the following information in order to help
us comply with federal and state Equal Employment
Opportunity/Affirmative Action record keeping, reporting, and other
legal requirements. Completion of the form is entirely
**voluntary**. Whatever your decision, it will not be considered in
the hiring process or thereafter. Any information that you do
provide will be recorded and maintained in a confidential file.
Gender Please identify your race If you believe you belong to any
of the categories of protected veterans listed below, please
indicate by making the appropriate selection. As a government
contractor subject to Vietnam Era Veterans Readjustment Assistance
Act (VEVRAA), we request this information in order to measure the
effectiveness of the outreach and positive recruitment efforts we
undertake pursuant to VEVRAA. Classification of protected
categories
Keywords: ActBlue, Somerville , Desktop Support Specialist, Other , Somerville, Massachusetts
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