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IT Application Support Specialist (2 Openings)

Company: City of Somerville
Location: Somerville
Posted on: March 16, 2023

Job Description:

Job Description Statement of Duties The IT Application Support Specialist is responsible for performing technical application support to assist departments and management with use of information technology applications/platforms. This is accomplished by performing technical support for the Munis ERP application (includes general ledger, payroll, requisition/PO, tax, utility billing, etc) and other departmental on-prem/cloud applications. Employee performs numerous similar related duties. Essential Functions: The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Support/resolve Munis ERP application issues - technical and/or product based. Support and resolve other application issues - technical and/or product based. Work involves evaluating/design/configuring/implementing/maintaining current/new on-prem or cloud applications/systems. Translate business needs into application solutions working with business owners to outline, review and refine business requirements and related business processes. Build intimate well rounded City application knowledge to understand application/system dependencies. Design, build, deliver, and document application reports and test plans. Deliver and potentially present regular and customized training to teams within the business. Manages the complete lifecycle of the Munis ERP application used across the city. Manage and deliver the required system deployment for each phase or stage of projects. Ensure that quality is achieved as planned for each milestone of the project. Monitor actual progress, compare to baseline, and report progress against schedule. Manage and oversee projects for completion on time and within budget. Report to respective stakeholders and escalate, when necessary, on any unresolved issues. Conduct and manage system integrations tests and User Acceptance Tests. Monitor systems performance, availability, reliability, and compliance to technical standard. Support users as needed. Track and report on issues and problems with the systems and follow-up with vendors and users on resolution. Assign duties and communicate expectations and duties to ensure successful implementation or project completion. Provide guidance and direction regarding the creation of goals, action plans and timelines as they pertain to department projects. Recommended Minimum Qualifications Education and Experience: Bachelors Degree and five (5) years experience; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job. Knowledge, Abilities and Skill Knowledge: Previous working knowledge of Tyler Technologies Munis ERP (currently, Accounting, Budgeting, Payables, Contract Management, Purchasing, Billing, Payroll, Human Resources, Collections, Document Management and Administration) or other ERP applications. Proficiency in Microsoft Office Product Suite including Outlook. Familiarity with Microsoft Project or other scheduling software is desired. Knowledge of one or more of the following Databases: SQLServer, Oracle, MySQL, Informix, DB2, Filemaker, or MS-Access. Ability to understand Database schemas and tables and run custom SQL queries is preferred. Experience with Report Writer applications (Crystal Reports, SSRS, etc.). Other technologies needs may include API usage, Tableau, Adobe Sign, and Smartsheets. Knowledge of computer hardware, software, networking and the technical aspects of information systems including data processing methods, practices and procedures. Independent judgment, skill and experience in determining complex computer problems and coordinating hardware/software solutions a must. Abilities: Ability to install software, test functionality and maintain logs on project activities, generate reports and communicate complex technical details in terms that users can understand. Demonstrated analytical/critical thinking capabilities and independent decision-making and problem-solving abilities required. Ability to patiently explain complex ideas to those with limited IT and systems knowledge. Experienced in developing/writing/maintaining documentation (technical/training/procedures) for systems/applications for end users and IT. Skills: Extraordinary customer service and relationship management skills. Comfortable with designing and making presentations to groups large and small. Experience with Virtual Meeting platforms (Microsoft Teams, Zoom, GoTo, etc.). Exceptional written and verbal communication skills with ability to maintain, manage, and organize records and information. Skills associated with Software Deployment Life Cycle Requirements, Deployment, Integration Testing, User Acceptance Testing, and product acceptance including database design utilizing some of the above listed database products. Work Environment The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. Employee may be required to work beyond normal business hours in response to attend evening meetings or complete work assignments. Physical and Mental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the positions essential functions. Physical Skills
Few physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. May also be some occasional lifting of objects such as office equipment and computer paper (up to 30 lbs.) Motor Skills
Duties are largely mental rather than physical, but the job may occasionally require minimal motor skills for activities such as moving objects, operating a telephone, personal computer and/or most other office equipment including word processing, filing and sorting of papers. Visual Skills
Visual demands require constantly reading documents for general understanding and analytical purposes. Hours:Full-Time
Salary:$81,182 annualized + benefits
Date Posted:March 1, 2023 City of Somerville residents are especially encouraged to apply. The City of Somerville is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, sex, religion, age, national origin, disability or any other protected category. Women, minorities, veterans, and persons with disabilities are encouraged to apply. Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request. Persons with disabilities who need auxiliary aids and services for effective communication (i.e., CART, ASL), written materials in alternative formats, or reasonable modifications in policies and procedures in order to access the programs, activities, and meetings of the City of Somerville should please contact Adrienne Pomeroy at 617-625-6600 x 2059 or Benefits Somerville Offers

  • 4 weeks annual vacation (for non-union positions) & for union positions this varies by contract
  • Medical insurance through the Group Insurance Commission (GIC)
  • Dental coverage low and high plans through Cigna
  • Vision care through the Vision Service Plan (VSP)
  • Long term disability through Sun Life
  • Group and voluntary life insurance through Boston Mutual
  • Flexible spending plans through Benefit Strategies
  • Deferred compensation through a choice of three vendors
  • Employee assistance through the Employee Assistance Program (EAP) provided by E4Health
  • Cancer screening & wellness release
  • Somerville Retirement Pension System
  • Tuition reimbursement
  • MBTA pass program
  • FREE Blue Bikes membership
  • Eligible employer for the Public Service Loan Forgiveness Program (PSLF) Benefits listed are for benefits-eligible positions and the above information is meant to be a general overview of the benefit programs offered by the City of Somerville. This is not a binding contract, for any questions relating to benefits for specific union and non-union positions please contact the Human Resources department by calling (617) 625-6600 x 3300. COVID-19 Vaccination Required To better protect the health and safety of staff and the public, all City of Somerville employees must be fully vaccinated against COVID-19 as of November 1, 2021. Exemptions and/or reasonable accommodations are not guaranteed and will be reviewed by the City of Somerville Human Resources Department on a case-by-case basis. Learn more at Powered by JazzHR 2lCQ1GqmY5 by Jobble

Keywords: City of Somerville, Somerville , IT Application Support Specialist (2 Openings), Other , Somerville, Massachusetts

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