Scheduling Specialist, Integrated Care - Ambulatory Contact Center

Company: Massachusetts General Physicians' Organization
Location: Somerville
Posted on: March 18, 2023

Job Description:

Job Description - Scheduling Specialist, Integrated Care - Ambulatory Contact Center (3232955) Scheduling Specialist, Integrated Care - Ambulatory Contact Center - ( 3232955 ) About Us Mass General Brigham Integrated Care is a system-led operating entity formed by Mass General Brigham to develop new high quality, low cost, innovative -community-based ambulatory care.This work stems from Mass General Brigham's unified system strategy -to bring health care closer to patients while lowering total health care costs. MGB Integrated Care will provide a wide range of offerings, including outpatient surgery, imaging, primary care, behavioral and mental health, and specialty care, both digitally as well as at physical locations -across the state and region. We aspire to -be people's -first choice -for health and care - rooted in -well-being and kindness -- by bringing world-class care closer to -home (or at home!) -and being the -bridge -to world-renowned hospitals and research when needed. We look for candidates who possess not only the relevant skills and growth potential, but positive attitudes, flexibility, creative mindsets, and genuine passion for the work. Are you ready to join our expanding team? The Opportunity: Scheduling Specialist, Ambulatory Contact Center General Overview We are seeking full-time Scheduling Specialists for our growing Ambulatory Contact Center to support MGB Integrated Care's patients and providers. Responsibilities include fielding incoming phone calls, handling online requests, performing patient registration, placing outbound phone calls, and scheduling appointments. This is a telephone-based position operating in a call center style department; there is no face-to-face interaction with patients or other customers. Our goal is to ensure that patients, referring providers, and other customers receive timely, efficient, and high-quality service. In this role, you get the opportunity to directly impact patient experience and help us drive healthcare forward! Location Our Ambulatory Contact Center is based out of our office located at 399 Revolution Drive, Somerville, MA. Employees are expected to be onsite for all hours worked during the first 90 days of employment for onboarding/training. There are options for hybrid work after the successful completion of the training program, based on performance. Qualifications

• Education
  • High School Diploma required
  • Associate's Degree preferred
  • Completion of a certified Medical Terminology course preferred
    • Experience
      • Medical office or health care or other relevant experience required
      • Prior customer service work experience, specifically in a contact/call center environment preferred
      • Basic computer skills, including proven ability to effectively use of Microsoft Outlook, Excel and general data entry concepts and search functionality required
      • Epic experience strongly preferred Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Primary Location MA-Somerville-MGH Assembly Row Work Locations MGH Assembly Row Job Schedular Organization Massachusetts General Hospital(MGH) Schedule Full-time Standard Hours 40 Shift Day Job Employee Status Regular

Keywords: Massachusetts General Physicians' Organization, Somerville , Scheduling Specialist, Integrated Care - Ambulatory Contact Center, Other , Somerville, Massachusetts