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Senior Healthcare Analyst for Patient Experience

Company: Partners Healthcare System
Location: Somerville
Posted on: January 12, 2021

Job Description:

Job Description - Senior Healthcare Analyst for Patient Experience (3141961)Job Description Senior Healthcare Analyst for Patient Experience - (3141961)Description About UsAs a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to our community by leading innovation across our system. Founded by Brigham and Women---s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.We seek employees who bring passion, are highly collaborative, and thrive in a dynamic, diverse, and inclusive team. We work in a highly agile environment with a focus on quality and achieving real impact with our work. We are excited to have a team with a rich mix of experiences, with people who bring innovative approaches to their work, an excitement for looking at things from new angles, and a spirit of continuous improvement. Finally, we seek employees who embrace and live our core values of respect, recognition, communication, commitment, trust, innovation, and service. If this sounds like you, we invite you to apply.Mass General Brigham---s main office is in Somerville, MA. We are currently working as a fully-remote team due to COVID-19 and encourage applications from across the US as telecommuting becomes part of our new normal. We are committed to building an engaged, inclusive community and offer a variety of opportunities to come together virtually and facilitate learning and collaboration.SummaryThe Sr. Healthcare Analyst will join the Clinical Quality Analytics team in the Enterprise Analytics Department which is part of the Data and Analytics Organization (DAO) at Mass General Brigham. This team supports the reporting and analytical needs of the Quality and Patient Experience (QPE) department and the Mass General Brigham Board initiative on patient experience, health equity and United Against Racism. In this role, the individual will be responsible for developing metrics, analyzing data, preparing reports, and generating insights for our stakeholders, specific to the patient experience within the MGB clinics, EDs, inpatient, and post-acute settings.Principal Duties and Responsibilities --- Perform analyses and reporting on patient experience survey data for MGB patients.--- Conduct analyses on our patient population using clinical, administrative and other internal and external data assets.--- Present results to senior leadership with professional visual analysis and summaries in a concise and easy-to-digest manner.--- Work with a variety of tools (e.g., SAS, SQL, Excel, Tableau, etc.) to access data, write queries, develop programming logic, create dashboards, and conduct statistical analysis.--- Coordinate with survey vendor and leverage opportunities to improve vendor products and support MGB ongoing evolution of analytics in the patient experience space. --- Build and foster relationships with senior leadership, clinicians and key stakeholders to understand multifaceted business problems and develop analytical solutions to complex issues to satisfy reporting and analytical needs for the stakeholders.--- Responsible for completing thorough quality assurance procedures ensuring accuracy, reliability, and validity of work--- Support the development, modification, and validation of new metrics as needed Qualifications Required Qualifications --- BS/BA required. Master---s degree in healthcare or related technical fields, e.g., public health, epidemiology, biostatistics, or health services research preferred.--- At least five years of experience in data analytics, preferably in healthcare.--- Good communication skills.--- Excellent interpersonal skills, including strong customer service orientation.--- Ability to work effectively and efficiently as a member of a team.--- Self-motivated, resourceful, and able to take initiativeSkills, Abilities and Competencies--- Experience with survey and clinical data strongly preferred--- Knowledge of statistical analysis and multivariate modeling preferred --- Strong programming skills in SAS and/or SQL, willingness to learn other programming languages as necessary EEO Statement Mass General Brigham (formerly Partners HealthCare) is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. Primary Location: MA-Somerville-PHS Assembly RowWork Locations: PHS Assembly Row 399 Revolution Drive Somerville 02145Job: Professional/ManagerialOrganization: Mass General Brigham(PHS)Schedule: Full-timeStandard Hours: 40Shift: Day JobEmployee Status: RegularRecruiting Department: PHS Data Analytics OfficeJob Posting: Dec 23, 2020

Keywords: Partners Healthcare System, Somerville , Senior Healthcare Analyst for Patient Experience, Professions , Somerville, Massachusetts

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