Desktop Support Technician
Company: Cortech
Location: Somerville
Posted on: January 12, 2021
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Job Description:
Desktop Support Technician needed ASAP for a 6+ Month Contract
in Somerville, MA!Work schedule: Monday - Friday 8AM - 5PM - 3 Days
a week onsite supporting client, 2 days supporting multiple clients
remotelyMust have skills:--- Understanding of IT infrastructure---
Ability to understand basic network infrastructure--- Good
understanding of Microsoft Windows OS family--- Ability to
troubleshoot desktop, laptops, printers, WiFi and Audio / Video and
conferencing devices--- Knowledge of image deployment on desktop
and laptops using various tools like SCCM, MDT, Ghost, etc.---
Experience of working on application deployment tools such as SCCM
/ Altiris--- Basic understanding of desktop and laptop
configuration--- Basic understanding of network devices like cisco
switch, routers and Wireless Access Points.--- Understanding of VPN
setup--- Experience of working with different vendors --- Knowledge
of MS Office and other standard software--- Excellent Communication
skillsDesired skills:--- Microsoft certifications--- DELL / HP
Hardware certifications--- Scripting knowledge--- ITIL processes
and framework knowledge--- A valid driving license and own
car.Responsibilities:--- Support Technical Walk Up Desk and help
end users with their issues with PC, Laptop and Mobile equipment---
Monitoring the queues in ITSM tool (ServiceNow, etc) for any open,
unassigned and pending tickets / requests and ensuring that all the
work is complete within defined SLA's. Provide standard break-fix
support for End user hardware (Desktops, Laptops, Workstations,
Mobile workstations, Telephony devices, etc) and coordinating with
OEM where the issues cannot be fixed locally without voiding the
warranty--- Troubleshooting and resolving software issues for
applications used in client environment which includes install,
reinstall or delete.--- Assisting the end users for any support
related to Audio / Video / Conferencing devices during the meetings
/ conferences and proactively monitoring these devices and
providing health reports.--- Coordinating with third party vendors
(DELL, HP, Xerox, Microsoft, Polycom, etc) for break fix and
configuration issues.--- Coordinating and performing office moves
for individuals or departments when requested by the client.---
Managing and monitoring the stock rooms.--- Providing standard
IMACD and breakfix support for in-scope devices and services.
Answering the how to queries of end users.--- Performing the PC
refreshes and new installs as per the policies and procedures
agreed with client. Owning end to end responsibility including
preparing new machine, copying data, installing applications,
testing of new machine with user, wiping the old machines, retiring
/ bringing back the old machines to stockroom, etc.--- Provide
basic troubleshooting and configuration assistance regarding mobile
phones to the end users.
Keywords: Cortech, Somerville , Desktop Support Technician, Professions , Somerville, Massachusetts
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