Operations Analyst II

Company: Partners Healthcare System
Location: Somerville
Posted on: January 13, 2021

Job Description:

Job Description - Operations Analyst II (3141331)Job Description Operations Analyst II - (3141331)Description A career at AllWays Health Partners is for you in every way. We---re a different kind of health plan --- one that challenges the status quo and keeps people at the center of everything we do. Our promise as a people-first organization starts with our employees. As a member of our team, you---ll be an essential part of our mission to be an invisible superhero behind a better health system. AllWays Health Partners is a proud member of Mass General Brigham, which means that you will be at the forefront of innovation with a world-renowned health care system as we harness our unique relationship to offer fresh solutions and take the complexity out of health care. Do you want to use your talents to redefine innovation, value and the customer experience in health care? If so, join AllWays Health Partners as we work together to realize our vision of creating a world where all people live healthier lives.The Operations Analyst II supports the Commercial Line of Business and report in the Sales department. This position provides value-added analytic support to Sales S/he independently designs and performs analyses to measure the key operational metrics. In addition, s/he effectively partners with management and staff to identify trends and root cause analyses to be shared with department leadership and the Executive Committee. Essential Functions --- Under the direction of the Manager of Operations Reporting & Analysis, works collaboratively with staff and all levels of Sales leadership in developing key departmental metrics and reporting:o Gathers and analyzes information from multiple sources to provide routine and ad hoc reporting in support of Sales.o Produce daily, weekly, monthly, quarterly and yearly status reporting to department leadership and the Executive Committee.o Identify trends in Sales performance which will drive future membership forecastso Proactively conducts root cause analyses to assist management in determining process improvements. Translates business objectives into actionable reporting through the use of reports, charts, graphs and presentations.o Effectively interprets data and communicates findings/recommendations both orally and in writing appropriate to the audience--- Designs and executes complex data queries and analyses to evaluate the impact of proposed and implemented process improvements. --- Develops ongoing means to monitor the effectiveness of business process or system changes (e.g. staff productivity or data quality) --- Ensures the validity and accuracy of all data/information reported and presented--- Provide support for core Sales System, Dynamics 365, assisting with the the following:o Act as Subject Matter Expert (SME) for application providing assistance to users when neededo Report system bugs and submit requests for system enhancements to ITo Test system enhancements and application releases--- Works collaboratively with IT to leverage existing technology in order to conduct effective analysis using AllWays Health Partners tools and systems--- Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect.--- Hold self and others accountable to meet commitments.--- Ensure diversity, equity, and inclusion are integrated as a guiding principle.--- Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.--- Build strong relationships and infrastructures that designate AllWays Health Partners as a people-first organization.--- Other duties as assigned with or without accommodation.Working Conditions and Physical Effort --- Work is normally performed in a typical office work environment. Qualifications Knowledge and Education Required:--- Bachelor---s Degree or the equivalent combination of training and experience, plus four years of related experience.--- Strong analytical and problem solving skills--- Experience using MS Excel to manipulate and chart complex dataPreferred/Desired:--- Advanced MS Excel skills (e.g. pivot tables, conditional formatting, advanced functions and calculations)--- MS Power BI or other business intelligence software--- Proficient with MS Power PointExperience Required:--- 4-6 years of data analysis experience--- 2-3 years prior experience working with and analyzing Sales, Customer Service, or healthcare dataPreferred/Desired:--- Prior experience working for a health plan or in a managed care setting--- Experience with Business Intelligence applications/tools for visually representing trends and key performance indicators--- Experience working with large, complex datasets--- Experience with Microsoft Dynamics 365 or other sales force automation systemsSkills/Competencies --- Highly organized with the ability to effectively manage multiple projects simultaneously--- Ability to conduct analytic work in an efficient manner with minimal re-work --- Excellent verbal and written communication skills; outstanding interpersonal skills; the ability to relate positively with individuals at all levels within AllWays Health Partners --- Creative, flexible, and self-motivated with sound judgment--- Accountable for delivering high quality work with a commitment to service excellence--- Demonstrate AllWays Health Partners--- core brand principles of always listening, challenging conventions, and providing value. --- Strong aptitude for technology-based solutions. --- Ability to inject energy, when and where it---s needed.--- Respect the talent and unique contribution of every individual, and treat all people in a fair and equitable manner. --- Exercise self-awareness; monitor impact on others; be receptive to and seek out feedback; use self-discipline to adjust to feedback.--- Be accountable for delivering high-quality work. Act with a clear sense of ownership.--- Bring fresh ideas forward by actively listening to and working with employees and the people we serve.Other Skills --- Advanced skills with MS Excel; proficient with MS Word, and PowerPoint; experience using Business Intelligence tools such as MS Power BI or Tableau, DAX, M Query. The majority of work is conducted with minimal oversight or supervision. The Operations Analyst II independently designs and executes data queries, analyzes and interprets findings, and presents results to manager and Sales leadership (directors, VPs, SVP). When data appear out of the expected range, the Operations Analyst II independently investigates and presents findings to leadership, as needed.Organizational Relationships/Scope The Operations Analyst II works collaboratively with all level of staff within the Sales department as well as staff from IT. EEO Statement Our promise as a people-first organization starts with our employees. AllWays Health Partners is committed to diversity, equity, and inclusion in our workforce, internal culture, and investments. As an equal opportunity employer, AllWays Health Partners recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Primary Location: MA-Somerville-Allways Health Partners at Assembly RowWork Locations: Allways Health Partners at Assembly Row 399 Revolution Drive Somerville 02145Job: Administrative SupportOrganization: AllWays Health PartnersSchedule: Full-timeStandard Hours: 40Shift: Day JobEmployee Status: RegularRecruiting Department: Allways Health Partners SalesJob Posting: Dec 15, 2020

Keywords: Partners Healthcare System, Somerville , Operations Analyst II, Professions , Somerville, Massachusetts