Principal Customer Success Consultant (Premier Accounts)

Company: HubSpot
Location: Somerville
Posted on: January 4, 2022

Job Description:

ServicesCambridge, MA, USAWhat makes a career in Customer Success at HubSpot unique?% buffered00:0000:00TranscriptThe three main reasons why I think HubSpot customer success is unique is first off our people. Our people are absolutely incredible. They're so talented, and have such a variety of experience and bring all that to the table so that we can help our customers grow better. Secondly, our leadership. Our leadership is second to none. We have incredibly strong leaders who remain empathetic, but also who have a clear strategic vision, which we all rally behind. And finally, it's also the fact that we're still a relatively small customer success department. And that means that you can have your own little niche that you develop. You can run pilots, you can develop programs and ultimately have a really clear hand in how that plays out and how the strategy plays out as well.Video length0:47The three main reasons why I think HubSpot customer success is unique is first off our people. Our people are absolutely incredible. They're so talented, and have such a variety of experience and bring all that to the table so that we can help our customers grow better. Secondly, our leadership. Our leadership is second to none. We have incredibly strong leaders who remain empathetic, but also who have a clear strategic vision, which we all rally behind. And finally, it's also the fact that we're still a relatively small customer success department. And that means that you can have your own little niche that you develop. You can run pilots, you can develop programs and ultimately have a really clear hand in how that plays out and how the strategy plays out as well.AnneManager, Onboarding TeamThe Professional Services team at HubSpot works with our customers to help them see extraordinary growth through education, business consulting and delight.As a Principal Inbound Consultant (IC) on the Professional Services Team, you will be responsible for working with HubSpot's highest paying customers on a range of engagements to deliver high-value marketing, sales, and services strategy solutions. You'll work with a wide variety of businesses, working to learn how their teams function and the challenges they face, and help set them up for long-term growth.In this role, you'll get to:Deliver our Premier Consulting Service offerings to customers $7K+ in our Enterprise (200+ employees) segmentUse creative problem solving to help customers reach their business goals and maximize the value they are getting from HubSpotConsult on customers' marketing, sales, and services processes to help deliver tangible, positive results to our customers' efforts and drive product adoptionBuild deep relationships that turn your customers into power users and evangelists of HubSpot.Serve as an internal advocate for your segment, representing their challenges to leadershipTravel onsite to deliver strategic consulting engagements, as neededWe are looking for people who have:A personal investment in helping customers succeedExperience working with Enterprise customers (200+ employees)A proven track record of measurably impacting your customers' results with HubSpotExperience with creative problem solving and change managementExperience with cross-team customer advocacyAn ability to autonomously detect and remediate riskWe know the--confidence gap--and imposter syndrome--can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.Important COVID-19 Guidance (For candidates applying to roles in the United States):Per HubSpot's policy all employees who wish to work @office or @flex or to visit an office in-person must be fully-vaccinated. At this time, @remote employees are not required to be vaccinated. About HubSpotHubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #4 Best Place to Work on Glassdoor in 2021, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.--By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's--Privacy Notice--explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot's use of your personal information.

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