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Service Dispatcher - Boston, MA

Company: ChemoMetec Inc.
Location: Somerville
Posted on: January 10, 2022

Job Description:

Service DispatcherWho are we?At ChemoMetec, we are proud to be a successful global company that offers the best products and customer support for cell counting and analysis.Our US division is rapidly expanding, and we are looking for a talented individual to join us as a Service Dispatcher during this exciting growth.As a team, we are ambitious, customer-focused and results-driven. We are also very down-to-earth and know how to have fun at work! We welcome candidates who believe they have something to bring to the table and have tons of passion for what they do.What you will experience as a Service Dispatcher with ChemoMetec US:

  • You will become part of our fantastic FAS team and support them from an administrative point of view.
  • You will have the opportunity to hit the ground running and get experience working in a commercial setting.
  • We will support you in developing your career at ChemoMetec and become the best you can be.
  • The skills you gain will form a solid foundation for career growth that can open doors to many future possibilities.
  • You will be part of a supportive and enjoyable work environment where everyone's voice is valued.
  • You will be working from our brand new office in Somerville, MA.Key responsibilities:
    • You will have first-hand customer contact and make sure installations are performed smoothly. Satisfied customers are essential for ChemoMetec's success.
    • You will coordinate and schedule the FAS team's customer visits and be in daily contact with each team member.
    • You and the FAS team will be held responsible for getting our installations and other services scheduled efficiently and performed to our usual high standard.
    • You will follow up on instrument trials and keep track of demos, making sure our back-end systems are up to date.Key qualifications & experience:
      • Experience with an ERP system and CRM.
      • Good customer relations and communication skills, both written and oral.
      • 4-year Degree (preferred, but not required)
      • 3 years+ customer service experiencePersonal qualities:
        • Extremely detail-oriented.
        • Highly organized and service minded.
        • Able to use effective questioning to identify customer needs.
        • Requires minimal supervisionA team player with a positive attitude. Able to receive constructive feedback and adapt quickly to change as a result.Our generous benefits:
          • Extensive training program - product/industry training and mentoring
          • Career growth opportunities - we have a promote from within philosophy!
          • Comprehensive and very affordable healthcare benefits package - medical, dental, vision (Blue Cross Blue Shield)
          • Matching 401(k) plan after first year
          • Generous paid time off
          • Company phone, laptop
          • Relaxed office environment
            We are looking forward to receiving your application.
            Work location:
            48 Grove St, Suite 303
            Somerville, MA
            02144
            If you have any questions, please contactContact@chemometec.comApplication deadline:
            As soon as possible

Keywords: ChemoMetec Inc., Somerville , Service Dispatcher - Boston, MA, Professions , Somerville, Massachusetts

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