Business Analyst - ServiceNow

Company: Stefanini
Location: Somerville
Posted on: June 17, 2022

Job Description:

Stefanini Group is looking for an ServiceNow Business Analyst for a globally recognized company based in Boston, MA!For interested applicants, click the apply button or you may reach out Alfher Hidalgo at (248) 728-2627 for faster processing. Thank you!


Are you looking for a role that lets you combine your creativity, customer focus and ability to deliver for our customers? Are you intrigued by the idea of a work environment that operates with the flexibility of a startup company, but with the stability of a large company? Are you ready to help shape our future? If you love working in a client-facing capacity to understand and consult on technical needs, then we are looking for you!


Stefanini, a global IT Optimization & Services Provider with over 24,000 employees in 40 countries, is seeking someone with excellent technical acumen and the client-minded personality to match. If you are dedicated, accountable, honest, and focused, we want you to become a part of a team that shares similar values with its customers.


Stefanini's ServiceNow practice is rapidly growing and is adding an additional Business Analyst to our ServiceNow team. As a ServiceNow Business Analyst you represent our practice every single day by advising customers and translating their business requirements into technical solutions. You will be joining a highly dynamic, global team that constantly collaborates and strives to shape the future of our customers.

Key Job Responsibilities & Essential Functions
Listen to customers challenges and needs, educate them on how these can be solved within ServiceNow and collaborate with other team members to craft a solution proposal for the customer
Articulate and mediate trade-offs related to standardization, scalability, manageability, testability, security, maintainability, usability, functionality, cost, and time
Translate business requirements into technical requirements developing epics, stories and the fundamental technical concepts required to develop a particular solution
Act as a resource and proxy product owner for developers engaged in delivering ServiceNow solutions crafted by you by advising, reviewing work and providing constructive feedback on the solutions that are being delivered
Remain abreast of industry trends and new developments to maintain current skills and remain current with industry standards to ensure solutions provided to customers are current and relevant


Summary of Qualifications
Demonstrated ability to develop and maintain excellent long-term client / supervisor / peer relationships through delivering positive and valuable experiences to our clients in every interaction
Proven capability to work well under pressure and within tight deadlines
Dedicated leader recognized for team building skills and amazing client service
Deep knowledge of ServiceNow architecture and concepts
Experience implementing and maintaining service management processes and tools
Experience working closely with SME's, project managers, and process owners to collect business requirements
Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
Knowledge of Agile/Scrum methodology


Bachelor"s degree or 3 to 5 years work experience
ITIL Foundations Certification with ITIL Expert as a strong positive
ServiceNow Administrator Certification or existing knowledge, experience and/or training to enable attainment of certification within 90 days
ServiceNow Implementation Specialist Certification(s) or existing knowledge, experience and/or training to enable attainment of certification within 90 days
Stefanini is an equal opportunity employer and seeks to ensure that all employment decisions are made without regard to race, color, national origin, religion, creed, gender, age, marital status, sexual orientation, gender identity, disability, veteran status, genetic test information, an individual's status as a domestic violence victim, or any other category protected by law. Completion of this Application and/or interview does not guarantee employment with Stefanini. Stefanini is a drug free workplace. We reserve the right to require drug and alcohol testing as a condition of employment. Stefanini is an at-will employer.

Keywords: Stefanini, Somerville , Business Analyst - ServiceNow, Professions , Somerville, Massachusetts