Business Analyst - ServiceNow
Company: Stefanini
Location: Somerville
Posted on: June 17, 2022
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Job Description:
Stefanini Group is looking for an ServiceNow Business Analyst
for a globally recognized company based in Boston, MA!For
interested applicants, click the apply button or you may reach out
Alfher Hidalgo at (248) 728-2627 for faster processing. Thank
you!
Are you looking for a role that lets you combine your creativity,
customer focus and ability to deliver for our customers? Are you
intrigued by the idea of a work environment that operates with the
flexibility of a startup company, but with the stability of a large
company? Are you ready to help shape our future? If you love
working in a client-facing capacity to understand and consult on
technical needs, then we are looking for you!
Stefanini, a global IT Optimization & Services Provider with over
24,000 employees in 40 countries, is seeking someone with excellent
technical acumen and the client-minded personality to match. If you
are dedicated, accountable, honest, and focused, we want you to
become a part of a team that shares similar values with its
customers.
Stefanini's ServiceNow practice is rapidly growing and is adding an
additional Business Analyst to our ServiceNow team. As a ServiceNow
Business Analyst you represent our practice every single day by
advising customers and translating their business requirements into
technical solutions. You will be joining a highly dynamic, global
team that constantly collaborates and strives to shape the future
of our customers.
Key Job Responsibilities & Essential Functions
Listen to customers challenges and needs, educate them on how these
can be solved within ServiceNow and collaborate with other team
members to craft a solution proposal for the customer
Articulate and mediate trade-offs related to standardization,
scalability, manageability, testability, security, maintainability,
usability, functionality, cost, and time
Translate business requirements into technical requirements
developing epics, stories and the fundamental technical concepts
required to develop a particular solution
Act as a resource and proxy product owner for developers engaged in
delivering ServiceNow solutions crafted by you by advising,
reviewing work and providing constructive feedback on the solutions
that are being delivered
Remain abreast of industry trends and new developments to maintain
current skills and remain current with industry standards to ensure
solutions provided to customers are current and relevant
Summary of Qualifications
Demonstrated ability to develop and maintain excellent long-term
client / supervisor / peer relationships through delivering
positive and valuable experiences to our clients in every
interaction
Proven capability to work well under pressure and within tight
deadlines
Dedicated leader recognized for team building skills and amazing
client service
Deep knowledge of ServiceNow architecture and concepts
Experience implementing and maintaining service management
processes and tools
Experience working closely with SME's, project managers, and
process owners to collect business requirements
Knowledge of cloud computing concepts and Software as a Service
(SaaS) architecture
Knowledge of Agile/Scrum methodology
Bachelor"s degree or 3 to 5 years work experience
ITIL Foundations Certification with ITIL Expert as a strong
positive
ServiceNow Administrator Certification or existing knowledge,
experience and/or training to enable attainment of certification
within 90 days
ServiceNow Implementation Specialist Certification(s) or existing
knowledge, experience and/or training to enable attainment of
certification within 90 days
Stefanini is an equal opportunity employer and seeks to ensure that
all employment decisions are made without regard to race, color,
national origin, religion, creed, gender, age, marital status,
sexual orientation, gender identity, disability, veteran status,
genetic test information, an individual's status as a domestic
violence victim, or any other category protected by law. Completion
of this Application and/or interview does not guarantee employment
with Stefanini. Stefanini is a drug free workplace. We reserve the
right to require drug and alcohol testing as a condition of
employment. Stefanini is an at-will employer.
Keywords: Stefanini, Somerville , Business Analyst - ServiceNow, Professions , Somerville, Massachusetts
Click
here to apply!
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