Help Desk Technician (Part Time)

Company: Boston Red Sox
Location: Somerville
Posted on: June 17, 2022

Job Description:

POSITION OVERVIEW:

The IT Help Desk Technician is the primary conduit between our user community and the IT Department. The ideal candidate must be adaptable and possess excellent customer service, effective written and verbal communication skills, and develop trustworthy and reliable relationships with employees, vendors and guests. They will combine these skills with proven technical ability and a willingness to learn and function as part of a team to successfully execute their job functions. Organizational skills, attention to detail, time/priority management, and self-motivation are also vital for success in this role.

RESPONSIBILITIES Monitor IT Help Desk queue and resolve Level I and II Help Desk tickets in accordance with current Help Desk SLA policies
Complete IT tasks for employee Onboards/Offboard/Job Changes, including PC imaging/configuration
Administration tasks in Active Directory, Office 365
Order equipment (mobile devices, computers, other electronics as needed) and reconcile expenses
Administer Enterprise apps and services, such as Cloud Storage, Mobile Device Portal, Adobe
Serve as IT Manager on Duty throughout the baseball season, on average two games per month, including some
Contribute documentation or instructional materials to our growing knowledge base




CHARACTERISITICS / QUALIFICATIONS 2 or 4 year college degree in an IT-related discipline or 1-2 years help desk experience required
Proficiency with PC hardware and Windows 10 troubleshooting a must
Proficiency with MacOS device hardware/OS strongly preferred
Proficiency with Active Directory and Exchange strongly preferred
Must possess a basic understanding of wired/Wi-Fi networks and troubleshooting
Proficiency with config and troubleshooting of iOS devices a must; Android proficiency a plus
Familiarity with conference room technology solutions a plus
Experience with the following apps is highly beneficial:
AirWatch/VMWare Workspace One
SCCM
SolarWinds/N-Able
ServiceNow
Adobe Creative Cloud Admin
AD Manager
Cloud Storage Administration (DropBox, OneDrive, Box)
Okta basic administration
Zoom platform admin (meeting, room and phone admin)




The Red Sox (or FSM) requires proof of being up-to-date on COVID-19 vaccination as a condition of employment, subject to applicable legal requirements. Up-to-date means having received all recommended COVID-19 vaccination doses in the primary series and a booster dose(s) when eligible, per CDC guidelines.


Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.

Keywords: Boston Red Sox, Somerville , Help Desk Technician (Part Time), Professions , Somerville, Massachusetts