Lead Dispatcher for Non Emergency Medical Transportation (NEMT)
Company: Non Emergency Medical Transportation
Location: Boston
Posted on: April 20, 2024
|
|
Job Description:
Experience: Required to have dispatching experience in NEMT.
Location: Norwood, MA
Work Location: From office
Schedule: Form 9 am EST (8 hour shift), Monday to Friday with
weekend availability.
Must have a lot of experience working with brokers.
RESPONSIBILITIES:
Scheduling:
- You will schedule vehicles to pick up and drop off clients to
their medical appointments
- You will inform drivers of their assignments for the day and/or
week.
- You must be able to schedule last-minute trips requests and be
sure the clients reach their appointments on-time.
Communication:
- You will communicate with patients, healthcare providers, and
drivers to ensure that everyone is aware of the schedule and any
changes that may occur.
- You will be listening and speaking to people by dispatching
software and phone. Your ability to listen, speak plainly and
communicate effectively will be necessary.
- You will work in a fast-paced environment and must be able to
multitask, communicate effectively, and manage your time
efficiently.
- You must be organized, detail-oriented, and able to work well
under pressure.
Handling Problems:
- You will need to resolve any issues or complaints. Including
scheduling conflicts, driver behavior, billing disputes, any
vehicle problems.
- You will need to be able to prioritize the most important
situations and think quickly on your feet.
- You sound think ahead and anticipate potential problems, such as
allowing extra time during stormy weather
Reporting:
-You will responsible for completing all required paperwork on
time.
- You will provide reports and analysis of transportation services
to management and other stakeholders.
- You will maintain accurate records of all transportation
requests, including patient information, pick-up and drop-off
times, and billing information.
Monitoring Safety:
- You will need know about limits on how long drivers can work
without rest and take that into consideration when making
schedules.
- You need to decide the safest course of action, such as getting
emergency help when a vehicle is involved in a roadway
situation.
- Monitoring the performance of transportation providers to ensure
that they meet service level agreements and quality standards.
Salary: 4000-7000 (Depends on experience)
Keywords: Non Emergency Medical Transportation, Somerville , Lead Dispatcher for Non Emergency Medical Transportation (NEMT), Professions , Boston, Massachusetts
Click
here to apply!
|