Customer Service Representative
Company: Ashley HomeStore
Location: Somerville
Posted on: May 16, 2022
Job Description:
Job DescriptionRetail Office Associates:Full–Time and Part-Time
Career OpportunitiesAt Ashley Home Store Furniture, we have fun, we
love what we do, and it shows in our expansive growth! Our Retail
Office Associates are the cornerstones of our success. Retail
Office Associates treat our customers in a cordial, respectful
manner of delivering a world-class customer experience, both
in-person and over the phone. Retail Office Associates are computer
savvy, can multi-task, have strong interpersonal skills, and are
career-minded team players that set the benchmark high for true
customer service professionals. Retail Office Associates are
responsible for providing exceptional sales support by processing
sales orders accurately and efficiently while maintaining a
positive mindset. Our Retail Office Associates possess strong
customer service skills with the ability to identify root causes in
order to assist customers efficiently in a timely manner and with
empathy. Benefits of working for us!
- We offer National Health, Dental, and Vision coverage
- Life insurance – Employer paid basic Life Insurance, with the
option to add Voluntary Life Insurance as well
- 401(k) Profit-Sharing Plan
- Recognition and reward programs
- Paid Sick Days
- Paid Vacation, Holidays (Thanksgiving and Christmas)
- Employee Assistance Program
- Our prices are already low, but why not more! Generous Employee
DiscountJob Responsibilities:
- Enter customer orders into the system accurately and
completely
- Process payment to proper accounts
- Responsible for security of cash and other legal tenders
- Prepare daily deposits in accordance with Company policies and
procedures
- Answer incoming calls and respond to customer queries in a
timely and courteous manner
- Schedule deliveries that are convenient for the customers and
comply with company procedures
- Maintain all open orders and courteously communicate status
with customers
- Work daily reports according to Company requirements
- Assist with showroom displays, tagging, and other tasks as
needed to help maintain a customer-friendly showroom in keeping
with the standards of Ashley Home Store Furniture
- Assist Office Manager when neededAs a Retail Office Associate,
you must:
- Have a High School diploma or GED
- Have strong business acumen and Excellent verbal and listening
skills
- Solid knowledge and computer literacy (Microsoft Outlook, Word,
Excel, etc.)
- Strong cash handling skills and Ability to calculate figures
(discounts, interest, commission, percentages, area, etc.)
- Strong interpersonal and human relations skills
- Proven analytical and problem-solving skills
- Ability to use sound judgment and decision making while
effectively responding to common inquiries or complaints from
customers or vendors
- Be able to lift/ move up to 25 pounds, regularly
- Being bilingual is a plusAshley Home Store Furniture is proud
to be an Equal Opportunity Employer and is committed to reasonably
accommodating qualified persons with disabilities to enable them to
perform the essential duties of their position.
Keywords: Ashley HomeStore, Somerville , Customer Service Representative, Sales , Somerville, Massachusetts
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