Member Service Representative (Teller) - FULL TIME
Company: Naveo Credit Union
Location: Somerville
Posted on: June 13, 2022
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Job Description:
Job DescriptionJob Title: Member Service Representative (Teller)
- FULL TIMEDepartment: Retail - BranchReports To: Branch
ManagerFLSA Status: Full Time / Non-exemptAbout us:Naveo is a
not-for-profit financial institution (with locations in Somerville
and Cambridge) focused on serving our members as partners, guiding
them towards their financial goals. We embrace their personalities,
cultures, and ambitions, tailoring our services to fit their needs
and creating a financial plan that matches up with their current
and future goals. At Naveo, it's your journey.Our team is made up
of experienced and dedicated employees seeking to make an impact in
the communities we serve by supporting our local economy, small
businesses and community organizations. Interested in bringing
value to our members and neighbors? Seeking to develop your skills?
You might be a fit for one of our openings.About the role:We are
seeking a Senior Member Services Representative I to serve as a
liaison between our members and the Credit Union. You'll be
responsible for providing account information and managing the
financial needs of our members in a professional, timely and warm
manner, executing a variety of transaction services to members.
Responsibilities include:-Perform member transactions including
deposits, withdrawals, loan payments, check cashing, issuing money
orders and official checks, and initiating wire transfers. -Respond
to all inquiries and requests from members in person or via
email/telephone, including deposit/loan account inquiries,
ATM/Debit card and iBanking questions and requests.-Open new
accounts for members including Savings, Checking, Certificates of
Deposit (CD), and Individual Retirement Accounts (IRA).-Cross sell
and refer Credit Union products and services as outlined in the
Sales Program.-Assist members with the consumer loan application
and closing process. May be required to underwrite consumer loans
as needed.-Balance ATM, Vault, Coinstream, cash recyclers, and
other branch duties.-Comply with all State and Federal Regulations
including the Bank Secrecy Act (BSA), Fair and Accurate Credit
Transactions Act (FACTA), GrammLeachBliley Act (GLBA), and Reg E
(Electronic Fund Transfers).-Attend training sessions and
department meetings as needed.-Hold keys and assist with the
opening and closing of the Branch.Our ideal candidate looks
like:Education/Experience:-Bachelor's degree preferred. -Three (3)
or more years of operations and banking experience preferred.
Demonstrated ability to lead, motivate, and influence others.
-Effective time management skills. Ability to exercise good
judgment and ability to prioritize multiple demands.Language
Ability: -Ability to read and interpret documents (safety rules,
operating and maintenance instructions, and procedure manuals).
-Ability to write routine reports and correspondence. -Ability to
speak effectively before groups of members or employees of
organization.Math Ability: -Ability to calculate figures and
amounts such as discounts, interest, commissions, proportions,
percentages, area, circumference, and volume. Reasoning Ability:
-Ability to solve practical problems and deal with a variety of
concrete examples.-Ability to interpret a variety of instructions
furnished in written, oral, diagram, or schedule form.Computer
Skills: -Knowledge of Microsoft Office and Outlook,
Smartsheets.Work Environment: -Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. The noise level in the work environment is
usually moderate.Physical Demands: -Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions. -While performing the duties of this job, the
employee is regularly required to sit; use hands; reach with hands
and arms and talk or hear. -The employee is occasionally required
to stand and walk.-The employee must occasionally lift and/or move
up to 10 pounds. -Specific vision abilities required by this job
include close vision, distance vision, peripheral vision, depth
perception and ability to adjust focus.Have some of the above
skills or qualifications, but not others? Contact us and let us
know why you think you'd be a fit.MORE ABOUT US:Naveo Credit Union,
formerly Cambridge Portuguese Credit Union, was incorporated in
1928 by members of the Portuguese-American community as a place for
their community to grow their savings with confidence and borrow
money at low rates. In 2014, we changed our name to Naveo Credit
Union to complement the changing demographics of the area -- we
welcome everyone in the community to become a member. We are
socially responsible, supporting local non-profit organizations
that serve our membership. Naveo is an equal opportunity employer
that values diversity. We do not discriminate based on perceived or
actual race, religion, color, national origin, gender (including
pregnancy, childbirth, or related medical conditions), sexual
orientation, gender identity, gender expression, age, status as a
protected veteran, or status as an individual with a disability.
Naveo is committed to providing access, equal opportunity and
reasonable accommodation for individuals with disabilities in
employment and activities.
Job Posted by ApplicantPro
Keywords: Naveo Credit Union, Somerville , Member Service Representative (Teller) - FULL TIME, Sales , Somerville, Massachusetts
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